EY ยท 1 day ago
GPS - ServiceNow Developer - Supervising Associate
Houston, TX
Full-time
Hybrid
Mid Level
$90K/yr - $168K/yr
3+ years expEY is a global leader in assurance, tax, transaction and consulting services, and they are seeking a talented and experienced ServiceNow Developer/Administrator to join their Government and Public Sector practice. The role involves the design, development, and administration of the ServiceNow platform to improve business processes and deliver high-quality solutions.
AccountingAdviceBusiness IntelligenceConsultingFinancial ServicesProfessional Services
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Configure and manage ServiceNow instances, ensuring the platform is performing optimally
Administer user roles, permissions, and security settings in accordance with company policies
Perform routine system maintenance, including upgrades, patch management, and performance monitoring
Troubleshoot and resolve issues within the ServiceNow platform, ensuring minimal downtime and maximum performance
Develop and manage ServiceNow workflows, notifications, and business rules to streamline IT and business processes
Design, develop, and customize ServiceNow applications and modules (ITSM, ITOM, SPM, etc) based on business requirements
Create and manage custom scripts (e.g., Business Rules, Script Includes, UI Policies, etc) using ServiceNow scripting languages such as JavaScript, Glide, and AngularJS
Build custom forms, reports, and dashboards for business users
Implement and manage integrations between ServiceNow and third-party systems (REST/SOAP integrations, import sets, etc)
Provide technical expertise and training to users and other team members on ServiceNow functionality and best practices
Provide Tier 2/3 support for complex incidents or requests related to ServiceNow
Troubleshoot, debug, and resolve complex ServiceNow issues, ensuring fast resolution and minimal impact on business operations
Document solutions and issues in a knowledge base for future reference
Qualification
Required
3+ years of experience as a ServiceNow Developer and/or Administrator
Strong hands-on experience with ServiceNow ITSM, ITOM, SPM etc modules is required
ServiceNow Certified System Administrator (CSA) is required
Ability to obtain and maintain a Top Secret Security Clearance
Undergraduate degree in Computer Science, Information Systems, Business Administration or related field
Proficiency in ServiceNow development including scripting business rules, workflows, and UI Policies
Experience with ServiceNow integrations (REST, SOAP, Import Sets)
Familiarity with ServiceNow Studio, Service Portal, and other development tools within the platform
Knowledge of ServiceNow reporting, dashboards, and performance analytics
Experience with workflow tools
Strong understanding of US Government's expectations for IT control environment
Ability to plan, execute and deliver on projects in a timely manner
Ability to multi-task on varying projects and initiatives
Attention to detail; organized and thorough
Excellent analytical and critical thinking skills
Ability to work with a diverse and geographically distributed team
Preferred
ServiceNow Certified Application Developer (CAD) is preferred
ServiceNow Certified Implementation Specialist (CIS) in relevant modules (ITSM, ITOM, SPM etc) is a plus
Benefits
Medical and dental coverage
Pension and 401(k) plans
Flexible time off policy with plus 19 observed holidays
Paid time off options
Time off for designated EY Paid Holidays
Winter/Summer breaks
Personal/Family Care
Other leaves of absence when needed to support your physical, financial, and emotional well-being
Company
EY is building a better working world by creating new value for clients, people, society, the planet, while building trust in the capital markets.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jonathan Williamson
Chief Operating Officer
Abhishek Sen
Partner
Recent News
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