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Progressive Leasing · 2 days ago

Engineering Manager, Customer Communication Management (Remote)

United States

Full-time

Remote

Mid, Senior Level

3+ years exp

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. They are currently hiring an Engineering Manager, Customer Communication Management to lead the engineering team responsible for customer communications like email, SMS, and push notifications while also contributing to code development in .NET.

Financial ServicesInsurance

H1B Sponsor Likely

Responsibilities

Own technical direction while contributing code (design, implementation, code reviews) across .NET services, APIs, and orchestration workflows

Drive cloud-native designs (e.g., AWS), containerization (Docker/Kubernetes), and CI/CD pipelines and automated testing

Monitor and improve throughput, latency, bounce/complaint rates, inbox placement, and on-call practices

Manage integrations with ESPs/SMS gateways and internal systems

Coach and develop engineers, set goals and hire to scale the team

Lead root-cause analysis, postmortems, and preventive engineering for capacity, deliverability, and provider issues

Qualification

.NET developmentCloud experience (AWS)Containerization & orchestrationEngineering managementCI/CD pipelinesHigh-throughput servicesObservabilitySalesforce Marketing CloudPeople leadership

Required

3+ years of engineering management experience leading software engineers (performance, hiring, coaching, delivery)

Strong hands-on .NET development experience

Cloud experience (AWS) designing and operating production systems

Containerization & orchestration (Docker, Kubernetes) and CI/CD (Git-based workflows, pipelines, artifact/versioning)

Experience building/operating high-throughput, event-driven services (queues, pub/sub)

Solid grasp of observability (metrics, logs, traces) and production support (on-call, SLOs)

Preferred

Salesforce Marketing Cloud (SFMC) knowledge is a plus

Benefits

Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave

Company Matched 401k

Paid Time Off + Paid Holidays + Paid Volunteer Time

Diversity Alliance Resource Groups

Employee Stock Purchase Program

Tuition Reimbursement

Charitable Gift Matching

Job Required Equipment & Services Will Be Provided

Company

Progressive Leasing

Glassdoor3.3

Progressive Leasing provides a unique NO CREDIT NEEDED lease purchase option tailor-made for both the wireless carrier and customers.

Founded in 1999

Draper, Utah, USA

1001-5000 employees

https://progleasing.com/

H1B Sponsorship

Progressive Leasing has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2024 (5)

2023 (8)

2022 (2)

2021 (5)

2020 (2)