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Cellebrite · 1 week ago

Sales Operations Specialist

United States

Full-time

Remote

Mid Level

4+ years exp

Cellebrite is a company dedicated to enhancing digital investigations and intelligence gathering to accelerate justice in communities. The Sales Operations Specialist manages the sales operations desk, acting as the main focal point for both external and internal customers while ensuring the end-to-end sales process is efficiently managed.

MobileMobile DevicesTelecommunications

Growth Opportunities

Responsibilities

Manage back-office sales process end to end (Quote to Cash)

Order Management and Order Fulfillment: quote entry; order entry and scheduling; order control: pricing integrity, financial issues, etc.; RMAs and demo management; Pay or Return management

You implement Cellebrite’s policies and procedures: acting as the “gate keeper” of the company to make sure the orders and Sales Directors’ requests follow company policies and procedures and take proper steps to intervene and correct if needed

Execution and delivery of products to customers

Sales Operations: follow up on license renewal dates and manage renewals; be the Sales Director’s “right hand;” point-of-contact for customers regarding any operational/logistical issues; build and issue reports from the system to support the Sales Director’s needs

Qualification

Sales OperationsOrder ManagementSales ForceAdvanced ExcelCustomer InteractionMultitaskingCommitment & AccountabilityCollaborationAdaptability

Required

4-5 years of experience as Sales Coordinator/Sales Operations

Experienced with order management, shipment handling, and vast interface with Sales Directors and customer's experience

Systems knowledge: Sales Force (or similar CRM) knowledge necessary

Commitment & Accountability: Full ownership of the end-to-end back-office sales process. You know that the task is not complete until you have seen it through from start to finish. Additionally, you anticipate all your internal/external customer needs, being initiative-taking rather than reactive

People person & collaborative: you enjoy collaborating with team members and welcome the opportunity to interact with customers

Effective Multitasker: you are energized by shifting priorities; engaging multiple projects at once (no problem) without compromising details

You thrive and deliver in a high-pressure environment