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That 1 Detailer · 1 week ago

Head of Field Operations

Fort Lauderdale

Full-time

Hybrid

Director/Executive

$72K/yr - $105K/yr

that1detailer is seeking a highly experienced Field Operations Manager to lead their distributed teams of automotive detailing professionals. The role involves overseeing all field activities, ensuring quality and efficiency, and fostering a positive culture among team members.

Information Technology & Services

Responsibilities

Design, implement, and manage robust systems to monitor and ensure the highest quality of service delivery across all field operations

Continuously analyze and improve operational systems to create a seamless and efficient workflow between our field staff, office personnel, and virtual teams

Provide expert technical insights and support to the customer support team as needed to resolve client issues and enhance customer satisfaction

Lead the recruitment and hiring of new field staff, ensuring that all new hires align with our company culture and values

Develop and oversee a comprehensive onboarding program, including equipment and uniform provisioning, training scheduling, and progress tracking to ensure a smooth and effective integration for new team members

Manage and mentor Field Training Officers (FTOs) and local managers to ensure consistent and high-quality on-the-ground training

Champion a positive and engaging field culture, acting as a morale leader and ensuring that our technicians feel supported and valued

Turn technicians into brand ambassadors and sales leaders

Oversee all field scheduling, including optimizing service zones, managing time-off requests, and resolving distance and travel-related issues to maximize efficiency

Manage the entire supply chain for field operations, including inventory of ceramic coatings, gear, and chemical supplies, to ensure our teams are always well-equipped

Act as the central point of communication for our field staff, efficiently forwarding messages and inquiries to the appropriate departments

Qualification

Automotive paint systemsProcess improvementRemote leadershipCRM softwareField service management softwareLean Six SigmaEmotional intelligenceTeam managementCommunication skills

Required

Extensive Technical Knowledge: Deep expertise in automotive paint systems, advanced restoration techniques, and the professional installation of mobile ceramic coatings

Proven Remote Leadership: Demonstrated experience managing large, tiered teams of field professionals in a remote or distributed environment

Process Improvement Champion: A proven track record of building, analyzing, and enhancing operational systems to achieve desired business outcomes

Exceptional Emotional Intelligence (EQ): The ability to connect with and earn the trust of our field staff, while also effectively communicating and collaborating with our remote office colleagues and leadership. Must be adept at navigating different social and professional dynamics with integrity and a focus on team unity