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Stormont Vail Health · 2 days ago

Safety, Quality, Experience (QuEST) Program Manager - Innovation Fund - FT - Day

Topeka, KS

Full-time

Hybrid

Mid Level

3+ years exp

Stormont Vail Health is seeking a Program Manager for their Safety, Quality, Experience and Teamwork (QuEST) initiative. This role provides clinical leadership to ensure safe, high-quality, patient-centered care, while coordinating multidisciplinary services and advancing process improvement initiatives.

Health CareHospitalMedicalMental HealthPrimary and Urgent Care

Responsibilities

Conduct “QuEST” rounds with patients and team members, assessing and discussing safety, quality, experience, and teamwork. Evaluate compliance with Stormont Vail Health policies and protocols governing patient care

Identify and proactively address safety, quality and experience concerns during rounds, escalating issues to prevent adverse events

Provide hands-on education to patients and staff on best practices, safety protocols, and quality initiatives including NDNQI. Accountable for working with physicians and staff to continuously re-evaluate as needed to maintain high quality of care standards

Collaborate with department leaders and patient experience teams to share observations and recommend improvements

Collect, compile, and analyze safety, quality and patient experience data; conduct in depth reviews with stakeholders to identify performance gaps, barriers, and improvement opportunities; provide evidence based guidance to advance best practices and improve patient outcomes; and ensure accurate entry of required information into national registries and databases as directed

Serve as a subject matter expert in patient experience, leading efforts to improve survey scores and satisfaction

Champion high reliability principles, fostering a culture of safety, quality, teamwork, and continuous improvement

Provide direct patient care as needed, modeling best practices and supporting staff in delivering safe, high-quality, compassionate care. Acts as a resource to all members of the health care team related to the provision of care, safety, quality and experience

Identify opportunities for process improvement and participate in safety and quality initiatives, leveraging data and frontline feedback

Document and report findings from rounds, ensuring timely communication with leadership and relevant teams

Functions as a member of an integrated multidisciplinary professional team and is an active participant in various department, service line and system level meetings/committees/councils related to safety, quality and experience

Participate in committees or workgroups related to safety, quality or patient experience

Assist with onboarding and training of new staff regarding safety, quality and experience principles

Support special projects or initiatives as assigned by leadership

Maintain professional development and stay current on best practices in patient experience and quality improvement

Facilitate communication between Information Systems and patient care teams to resolve Epic user issues by way of representation with Super User Oversight Committee (SUOC) and Physician Superuser Oversight Committee

Qualification

Nursing (BSN)Patient experience expertiseLeadership experienceProcess ImprovementAnalytical skillsComputer proficiencyCustomer serviceProficient communicatorEducator/mentorCollaborativeAdaptableDetail-orientedTeamworkLeadership