This job has closed.

Allergy & ENT Associates · 1 day ago

Practice Manager

Houston, TX

Full-time

Onsite

Mid, Senior Level

Allergy & ENT Associates is a multi-state, physician-led team focused on enhancing the well-being of patients with allergy, asthma, and sinus conditions. The Practice Manager oversees operations and development, ensuring high-quality service and efficient clinical and financial operations.

Health CareHospitalityMedical

Responsibilities

P&L responsibility for practice, managing all aspects of clinical and business operations, employee and physician relations, while improving profitability, cash flow and quality of patient services

Communicates expectations and manages the day-to-day activities of staff, ensuring the office is staffed appropriately and desired outcomes are met or exceeded

Leads by example and functions as a member of the administrative or clinical team, dependent on core discipline

Leads all areas of the practice and serves as a subject matter expert, within scope, in all areas associated with core functions of the clinical/administrative team

Aligns operations with the overall mission, vision and values of the organization

Manages assigned budgets, controls costs, and allocates resources effectively; works collaboratively with leadership to optimize revenue streams; ensures financial sustainability while maximizing high-quality care

Executes effectively all process improvement activities and addresses all issues with a solution-oriented approach

Coaches, mentors and develops their team to excellence and fosters professional growth

Ensures operational procedures and clinical standards are met, and that practice is staffed with competent, professional team members during scheduled hours of operation

Partners collaboratively with the broader leadership team on short term staffing needs and leverages resources appropriately

Takes a collaborative and proactive approach to problems and acts with a strong sense of urgency to address unplanned issues

Interviews, hires and coordinates training of new staff following established protocols

Trains and mentors Front Office Coordinators and Clinical Team Leads as applicable

Regularly reviews productivity and makes staffing adjustments as needed

Monitors and approves time and attendance and ensures proper licensure requirements for staff

Analyzes financial data and operational metrics to monitor progress and success of each practice location and positively engages all team members to ensure results are achieved

Reviews daily audits, signs off on them daily and faxes the completed audit to the CBO

Oversees the patient portion of accounts receivable

Monitors inventory and places orders for supply (and/or delegates to appropriate colleagues as defined)

Owns employee and provider retention and makes impactful improvements

Leverages excellent communication skills and acts with honesty and integrity in all aspects of the role, creating a positive and engaged culture while serving as a true champion for change management

Responds to requests from all stakeholders in a timely manner

Solution-oriented with proactive approach to daily operations and finances

Participates in marketing activities to develop relationships with community physicians and various referral sources

Assures practices are in full compliance with company policies, regulations and legal requirements

Leads staff to provide the highest quality clinical care and customer service and ensures practice is complying with industry and company standards

Responsible for all coordination with landlord and preferred vendors for site issues

Engages with patients, providers, and staff in a positive and supportive manner, addressing any concerns or complaints timely

Promotes teamwork to ensure the practice runs effectively and meets objectives

Monitors and manages employee performance as needed in collaboration with leadership Human Resources

Ensures clinical and clerical policies, procedures, checklists and audits are carried out on a daily basis

Ensures clinical and clerical policies, procedures, checklists and audits are completed as defined

Ensures efficient use of allocated administrative time and serves as part of core staffing for the practice at all other times, as defined by administrative grid, unless otherwise approved by senior leadership (AVP or above). Ensures Front Office Coordinators and Clinical Team Leaders, as applicable, do the same

Identify and recommend policies and procedures as needed for continuous improvement, and to ensure quality, compliance, accuracy and cost efficiency

Qualification

Medical office experienceFinancial operations managementCustomer service knowledgeLeadership skillsTime managementActive listeningInterpersonal communicationOrganization skills

Required

Bachelor's or advanced degree preferred

Medical office experience to include charge entry, coding, posting, adjustments, scheduling, registration, medical records preferred

Understanding of clinic and financial operations management

Skills in leadership, team building and communication

Excellent judgment, dependability, and conscientious performance. Detail oriented

Safety and Confidentiality - Follows OSHA regulations and the safety guidelines of the Practice. Follows HIPAA policies and procedures. Respects and maintains patient confidentiality

Customer Service — Knowledge of principles and processes for providing customer service; the ability to demonstrate a series of activities designed to enhance the level of both internal and external customer satisfaction

Organization — Uses time efficiently by prioritizing and planning work activities; is methodical and efficient in structuring tasks to be accomplished

Professional Maturity — The ability to separate emotional feelings from the real issues at hand. The ability to legitimately and objectively challenge the substance of our beliefs and biases of our observations

Time Management — Managing one's own time and the time of others; the ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources)

Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

Interpersonal Communication — Writes and speaks effectively based on the psychological, relational, situation, environmental and cultural dynamics within the situation

Communication — The ability to write and speak effectively using appropriate convention based on the situation; actively listens to others, asks questions to verify understanding, and uses tact and consideration when delivering feedback to others