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Maveris · 1 day ago

Business Operations Manager - Veterans Affairs Business Unit

Washington, DC

Full-time

Onsite

Senior Level

7+ years exp

Maveris is an IT and cybersecurity services company committed to helping organizations create secure digital solutions. The Business Operations Manager will oversee core business processes for the Veterans Affairs business unit, ensuring effective service delivery and operational efficiency across programs and internal teams.

AdviceCloud ComputingCyber SecurityInformation TechnologyInfrastructure

Responsibilities

Managing and improving day-to-day business operations for the VA Business Unit, ensuring priorities, initiatives, and activities are coordinated across service delivery, growth, and internal operations

Creating, documenting, and refining business unit-level processes, workflows, and standard operating procedures that support consistent execution across programs and growth efforts

Coordinating with program managers, technical leaders, and growth staff to track initiatives, risks, dependencies, decisions, and action items, and ensure timely follow-through

Developing and maintaining dashboards, trackers, and reports that provide visibility into operational performance, staffing, forecasts, pipeline status, and overall business unit health

Supporting business development and capture readiness activities, including pipeline tracking, capture milestone coordination, staffing inputs, and readiness reviews

Assisting with operational planning and prioritization, helping translate business unit goals into actionable plans and measurable outcomes

Facilitating internal meetings, documenting decisions, and ensuring actions are executed and closed in a timely manner

Identifying gaps, inefficiencies, or risks in how the business unit operates and recommending practical, scalable process improvements

Qualification

Business operationsProcess improvementMicrosoft OfficeFederal government programsProject management certificationsCollaboration toolsCybersecurity knowledgeCommunication skillsOrganizational skills

Required

7+ years of experience in business operations, program operations, PMO, management consulting, or a similar role in a federal services, IT services, or technology environment

Experience working across service delivery, business development, and internal operations functions

Demonstrated ability to create, improve, and document processes and workflows

High proficiency in Microsoft Office applications, including Word, PowerPoint, and Excel, with experience producing executive-ready documents, presentations, and analyses

Strong written and verbal communication skills, with the ability to produce clear, concise materials for leadership and stakeholders

Highly organized, detail-oriented, and comfortable managing competing priorities

Familiarity with federal contracting constructs, including IDIQs, BPAs, and task orders

Preferred

Familiarity with Microsoft Teams, SharePoint, Power BI, and Power Automate for collaboration, reporting, dashboards, and workflow automation

Experience supporting or working within federal government programs, preferably related to VA, health IT, cybersecurity, or enterprise IT

Background in cybersecurity, IT services, or Health IT programs

Certifications such as Project Management Professional (PMP), Certified Associate in Project Management (CAPM), Certified Scrum Master (CSM), or other related certifications