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Command Holdings, a Pequot Company · 2 days ago

Deputy Program Support Manager

Washington, DC

Full-time

Onsite

Mid, Senior Level

$95K/yr - $135K/yr

6+ years exp

Copperhead Technologies, an operating firm of Command Holdings, is seeking a Deputy Program Support Manager to support a potential effort at the Department of State, Bureau of Consular Affairs/Passport Office. The role involves ensuring performance requirements during contract performance, liaising with government staff, and managing a proficient team throughout the contract's life.

Management Consulting

Comp. & Benefits

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Ensuring that performance requirements are upheld during contract performance

Liaising with the Department of State staff and assisting with the oversight of all operations at the assigned location

Responsible for Daily Reporting and with input from the Government Management staff, the DPSM may also assign Contractor personnel to specific work areas in order to accommodate fluctuating workloads

Assisting with managing a technically proficient and professionally capable staff throughout the life of the contract

Providing timely deliverables and performance related data to the Government to allow adequate monitoring, oversight, and performance measurement of support services

Conducting continuous improvement activities to realize improved service delivery capabilities and performance

Promoting innovation, efficiency, and effectiveness

Responding rapidly to surge requests and providing the appropriate levels of qualified staff

Participating in conference calls and digital video conferences with DOS and other U.S. Government agencies

May be requested to provide formal and informal briefings to visitors or at off-site conferences

Supporting the USG in ongoing studies and evaluations

Qualification

Customer serviceLeadershipMicrosoft Office proficiencyRegulatory analysisConsular Affairs experiencePRISM experiencePublic interfaceEnglish proficiencyOral communicationWritten communicationOrganizational skillsClient focusTeamwork

Required

Bachelor's degree

Current, active Secret clearance

No less than Six (6) years of general office experience

Demonstrated customer service experience

Demonstrated ability to lead, manage, assign, delegate, prioritize, and organize workflow duties of a team

Ability to analyze, interpret, and apply regulatory material and internal controls

Good oral and written communication skills

Ability to prioritize workload for small teams and possess good organizational skills

Ability to effectively and politely interface with the public and provide excellent customer service

Outstanding communication skills, influencing abilities, and client focus

Professional proficiency in English is required

Demonstrated proficiency in using all Microsoft Office applications

Ability to access federal facilities in compliance with Real ID

Applicants must be currently authorized to work in the United States on a full-time basis. Copperhead Technologies will not sponsor applicants for work visas for this position