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Covenant Health · 1 day ago

PT REGISTRATION SPEC - ED

Harriman, TN

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Covenant Health is committed to providing quality patient care at Roane Medical Center. The Emergency Department Patient Registration Specialist coordinates the registration process for all patient encounters within the Emergency Department, ensuring timely and accurate registration while interacting professionally with patients and staff.

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Responsibilities

Performs the Quick Registration process for Emergency Department encounters in a timely manner

Coordinates front desk patient flow and notifies the triage/charge nurse of patient situations that require urgent clinical attention

Accurately completes full registration gathering demographic and financial information for all patient encounters, following EMTALA guidelines

Collects co-payments/deposits based on verification information obtained, generates receipts and delivers all cash transactions to the facility cashier for proper posting procedures

Utilizes the electronic signature system to complete registration forms and explains a variety of necessary information to the patient/family member, such as consent for treatment, advance directives, Medicare forms

Understands and follows the facility de-escalation process when situations arise, contacting appropriate resources as necessary (i.e. Security, House Supervisor)

Utilizes bedside registration process efficiently and effectively

Utilizes the Emergency Department Tracking board to monitor and update the registration status for each patient

Issues Medicare notices timely to patients (Inpatient Rights/MOON) as appropriate, based on Patient Status Order and Insurance

Demonstrates the ability to meet registration quality and MSP accuracy of 95% monthly/quarterly

Works various daily reports for follow up on information unable to be obtained initially (i.e. PIN report, Failed Bill Report)

Demonstrates ability to keep up with regulatory and insurance requirements ensuring that changes are incorporated in daily job functions

Activates manual systems for computer network downtime and notifies leadership of unscheduled downtime occurrences

Adheres to established departmental policies and procedures, objectives, process improvement initiates, safety, environmental and infection control standards

Attends monthly staff meetings and participates in discussions regarding work performance and departmental/hospital updates. Completes required education assignments annually

Professionally interacts with patients, physicians, visitors, and other hospital staff members. Promotes good public relations for the department and the hospital

Demonstrates ability to work efficiently in all areas of the Emergency Department (i.e. Front Desk, EMS registration, Discharge/Financial Counselor)

Completes insurance verification for all encounters admitted through the Emergency Department for the Advanced Care at Home program and Utilization Management

Rotates on-call and holiday schedule to meet departmental demands in the 24/7 environment

Assists acute nursing floors with a variety of tasks (i.e. assignment of beds, PIN corrections, printing of labels and canceling discharges)

Provides assistance to visitors presenting through the Emergency Room Entrance

Performs registrations for various clinical sites/areas (i.e. Select Specialty, Encompass, Transitional Care Unit, Women’s Services, Lab, DOB Body Hold and Direct Admissions)

Handles the Legal Blood Alcohol/Toxicology registration for external Law Enforcement Agencies

Provides demographic and billing information to Ambulance Services

Updates the HRTS TN Gov system as requested for facility availability and status

Efficiently demonstrates the ability to perform tasks within multiple computer/software applications (i.e. STAR, Cerner, TransUnion and various insurance websites)

Demonstrates the ability to multi-task by managing multiple patients’ registration information until each one is completed

Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested

Performs other duties as assigned

Qualification

Patient RegistrationInsurance VerificationData EntryCustomer ServiceElectronic Signature SystemMulti-taskingRegulatory ComplianceSoftware ProficiencyCommunication SkillsTeam Collaboration

Required

None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED

Minimum 6 months customer-facing/customer service and basic computer skills required