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Dallas College · 3 days ago

Employee Relations Administrator

Mesquite, TX

Full-time

Onsite

Mid, Senior Level

$88K/yr - $88K/yr

3+ years exp

Dallas College is a prominent community college system in Texas, serving over three million students since 1965. They are seeking an Employee Relations Administrator to manage human resource services related to performance improvement, investigate complaints, and ensure compliance with employment laws and college policies.

Higher EducationTrainingVocational Education

Responsibilities

Supports and participates in the daily operations of employee relations related activities such as interacting with college employees, students, applicants, or outside contacts to provide information, solve routine problems, or otherwise respond to requests

Interacts with employees and leaders in resolving disputes, providing training, handling paperwork, and developing strategies to improve their respective department

Maintain accurate, timely, and required documentation of activities to ensure quality employee relation records and metrics

Conduct prompt, thorough, objective, and confidential investigations of internally and externally filed complaints alleging unlawful discrimination, harassment, and retaliation, as well as allegations of violations of Dallas College policy and procedure, and unfair treatment. As part of this process, conduct interviews, gather evidence, and produce reports or other documentation in response to the claim

Provide data analysis metrics and reporting solutions on employee trends and business insights

Provides a thorough critical analysis of case information, documentation (CAP documents, termination recommendations, and investigations and provides feedback, recommended edits, and consultation to employees and the Employee Excellence Center)

Resolves complex matters in a consistent, empathetic, and legally sound manner

Maintains Constructive Action Process (CAP) monitoring, review, and follow-up in collaboration with the Employee Excellence Center, Employee Relations Team, and employees

Interprets and explains policies, procedures, and regulations connected to employee-related issues

Assist with responses and position statements in reply to formal charges filed with external regulatory agencies (EEOC, Commission on Civil Rights; Office of Civil Rights); may represent the College in mediation or settlement negotiations or fact-finding conferences

Audits existing processes and workflows, augment, streamline, and refine as required by new laws, policies, regulations, and human resources initiatives

In collaboration with the Senior Director of Employee Relations and HR Information Systems, assist in the management of the ER case management software or systems used to collect, store, track, and resolve employee relations cases

Collaborates with supervisors on the development and review of supporting documentation

Develops and provides employee relations training to employees as needed

Recommends individual and customized learning and development solutions for employees with performance issues

Guides and monitors compliance with federal, state, and local employment laws and regulations while spotting issues and suggesting solutions or best practices to address issues

Uses multiple methods to communicate information and chooses method that is appropriate to the audience

Maintains confidentiality and high ethical standards

Partners with Total Rewards team to facilitate the departure process of employees

Completes required Dallas College Professional Development training hours per academic year

Performs other duties as assigned

Qualification

Employee relationsInvestigationsDispute resolutionHR-related lawsMicrosoft OfficeAnalytical skillsCustomer serviceBilingualProfessionalismProblem-solvingInterpersonal skillsOrganizational skills

Required

Bachelor's degree, strong preference for a major in human resources, business administration, or related focus and three (3) to five (5) years of relevant experience. Any appropriate combination of relevant education, experience, and certifications will be considered

Must have strong interpersonal, organizational, time management and problem‐solving skills as well as the ability to prioritize, plan and lead projects as assigned

Ability to maintain a high degree of professionalism, integrity and discretion is required

Ability to develop strong working relationships with team members, key stakeholders, internal and external constituents from diverse backgrounds in order to meet business needs

Ability to diffuse and respond professionally to stressful situations and difficult people

Strong organizational skills, an ability to work well under pressure, strong interpersonal communication skills, and strong research abilities

Must have excellent customer service skills

Advanced knowledge and understanding of employment and HR-related laws, regulations, policies, principles, concepts, and best practices

Ability to identify and proactively mitigate employment legal risks

Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems

Ability to listen and make decisions based on the facts

Analytical and problem-solving skills including but not limited to the ability to analyze data, understand trends, develop recommendations

Ability to manage, prioritize, and resolve investigations and manage competing priorities

Solid knowledge of local, federal, and state employment laws and regulations

Experience in the areas of investigations, dispute resolution, mediation, grievance handling, negotiations, and related matters

Professional experience in employee relations, including experience advising decision makers on issues related to performance management, policy interpretation and compliance

Advanced Microsoft Office skills (Outlook, Teams, Word, PowerPoint, and Excel) and other software applications related to job functions

Official transcript will be required

Will be subject to a criminal background check. Some positions may be subject to a fingerprint check