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Armacell · 3 days ago

Customer Service Representative

Mebane, NC

Full-time

Hybrid

Mid Level

$20/hr - $24/hr

3+ years exp

Armacell is a global leader in advanced insulation solutions, providing numerous and diverse career opportunities. The Customer Service Representative plays a vital role in maintaining relationships with accounts across various market verticals, managing customer orders, and collaborating with cross-functional teams to resolve issues and ensure timely fulfillment.

Building Material

Responsibilities

Manage the full lifecycle of customer orders – from entry through delivery – ensuring accurate, timely fulfillment

Develop and maintain positive relationships with customers and field representatives

Collaborate with cross-functional teams including sales, planning, operations, logistics, and finance to proactively resolve issues and deliver a seamless experience

Identify, assess, and address customer needs, concerns, and complaints, by phone and email, and bring to timely resolution

Process financial adjustments such as credit and debit notes and returns

Coordinate with logistics and third-party warehousing partners to align delivery schedules and resolve shipment concerns

Process, coordinate and provide follow up of logistics, warehouse, and quality claims including financial discrepancies

Enter cases into Salesforce for logistics, warehouse, and quality claims

Maintain up-to-date product knowledge and stay informed on process improvements and system updates

Qualification

Customer service experienceOrder managementSalesforceSAPMicrosoft OfficeInterpersonal skillsProblem-solvingAttention to detailOrganizational skills

Required

Minimum 3 years in a customer-focused, order management, and operations coordination role

Strong interpersonal and communication skills

Ability to manage competing priorities with a high degree of organization and attention to detail

Demonstrated problem-solving ability and sound judgement

Quick learner, good problem-solving and decision-making capabilities resulting in mutually beneficial resolution

Experience with Outlook, SAP, Salesforce, and Microsoft Office

Benefits

Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & wellbeing.

Financial programs such as 401(k), life insurance, short & long- term disability coverage, and opportunities for performance-based salary incentive programs

Generous paid time off including 12 holidays

Training and educational resources in our learning management system

Giving & volunteer opportunities, and discounts on retail products, services & experiences