Customer Service Associate jobs in United States
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Midwest Loan Services · 1 day ago

Customer Service Associate

positionHancock,MI,US
timeFull-time
remoteHybrid
seniorityEntry Level
date1+ years exp

Midwest Loan Services is seeking a Customer Service Associate who will be responsible for managing inbound and outbound calls related to loan servicing. The role involves assisting borrowers with inquiries about loan balances, payment history, and providing solutions to their needs.

Financial Services

Responsibilities

Manage large amounts of inbound and outbound calls in a timely manner
Identify customers’ needs, clarify information, research issues, and provide solutions
Maintain ownership of calls throughout the lifecycle of a customer’s request, including follow-ups
Keep records of conversations in our call center database
Meet team qualitative and quantitative targets
Process ACH payments, following the ACH process
Utilize Black Knight platform to review borrower accounts for the following information: Payment history, Payoff statements, PMI status, Escrow Analysis, Update contact information
Make outgoing Welcome calls to new MLS customers: Answer any initial questions the customer has in regard to the servicing of the loan
Verify mailing address, social security numbers, and phone numbers
Assist customers with website registration and explain payment options
Make other outbound calls as assigned
Recommend improvements for processes to boost organizational efficiency
All other duties as assigned by management

Qualification

Customer service experienceMortgage loan servicingMS WordEmail communicationAnalytical skillsMultitaskingProfessional communicationOrganizational skillsAttention to detail

Required

High school diploma (or equivalent) required
Minimum of 1-year previous customer service experience required
Previous experience in mortgage loan servicing desired
Maintain & foster positive relationships with customers and business partners
Complete all assigned tasks and training in a timely manner
Provide professional communication in both oral & written expression
Excellent organizational & analytical skills
Excellent attention to detail
Ability to handle highly sensitive confidential information
Ability to multitask, set priorities and manage time effectively
Experience with email, MS Word, MSP
High degree of dependability

Company

Midwest Loan Services

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Mortgage loan subservicing is a highly demanding and regulated discipline that requires precise expertise.
dateFounded in 1992
location
Hancock, Michigan, US
people-size51-200 employees
web-link
https://midwestloanservices.com/

Funding

Current Stage
Growth Stage

Leadership Team

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Mark Brown
President & CEO Midwest Loan Services
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Company data provided by crunchbase