Payroll Support Specialist jobs in United States
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Wipfli ยท 2 days ago

Payroll Support Specialist

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
money$17/hr - $28/hr
date2+ years exp

Wipfli is a company that values its people and offers a career-defining opportunity. The Payroll Support Specialist will assist customers in utilizing and optimizing the iSolved software by providing support through various communication channels and ensuring they understand the application.

AccountingConsultingInformation Technology
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Provide inbound application and functional support for iSolved HCM solutions by phone, video call, e-mail, and webform
Participate in Level 1 Support phone and video call queue to assist all clients as needed
Appropriately escalate issues for customers as needed to supervisor
Schedule and conduct follow-up on unresolved issues within prescribed service level objectives
Conduct all customer contact with a high degree of professionalism and technical proficiency supporting the Wipfli culture
Maintain accurate customer files and communication logs. Document all communications
Other projects and related work as directed

Qualification

ISolved HCM supportPayroll experienceMicrosoft OfficeCustomer serviceProblem-solving skillsCPP certificationFPC certificationCEBS certificationOrganizational skillsCommunication skills

Required

Associates degree or equivalent educational experience
Minimum of 2 years of payroll experience
Experience in supporting HCM solutions, including Payroll, or web-based applications

Preferred

A strong product, service, and technical background with experience in supporting HCM solutions including Payroll, or web-based applications
CPP, FPC, or CEBS certification is desirable

Benefits

8 health plan options (both HMO & PPO plans)
Dental and vision coverage
Opportunity to enroll in HSA with potential Firm contribution
Employee Assistance Program
Firm-sponsored basic life and short and long-term disability coverage
A 401(k) savings plan & profit share as well as Firm matching contribution
Well-being incentive
Education & certification assistance
Flexible time off
Family care leave
Parental leave
Family formation benefits
Cell phone reimbursement
Travel rewards
Critical illness & accident insurance
Hospital indemnity insurance
Legal
Long-term care
Pet insurance
ID theft protection
Supplemental life/AD&D

Company

Wipfli

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Wipfli LLP is one of the top 20 accounting and consulting firms.
dateFounded in 1930
location
Milwaukee, Wisconsin, USA
people-size1001-5000 employees
web-link
http://www.wipfli.com

H1B Sponsorship

Wipfli has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (3)
2023 (5)
2022 (6)
2021 (7)
2020 (6)

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
New Mountain Capital
2025-08-01Private Equity

Leadership Team

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Ryan Risley
Partner and Chief Technology Officer - Business Solutions Group
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Jeff Greeneway
Retired
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Company data provided by crunchbase