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Festival Foods · 2 days ago

Bakery Evening Supervisor

Full-time

Onsite

Mid Level

Festival Foods is a Wisconsin grocer committed to exceptional service and community support. The Bakery Evening Supervisor will lead the evening bakery team, ensuring product freshness and excellent customer service while supporting associates and maintaining department standards.

CommunitiesFood and Beverage

Responsibilities

Perform tasks assigned by Bakery Manager, and lead the Bakery department in the absence of the Bakery Manager, assisting with important tasks and providing effective leadership. Reinforce our Festival culture, guest service, and performance expectations to all evening Bakery associates

Developing associates and providing excellent guest service is at the heart of what we do. Whether it’s a friendly greeting, answering questions or addressing guest concerns, you’ll handle each interaction with professionalism and care. Your willingness to help guests with what they need, and develop your team of associates, will make a positive impact every day

Onboard new evening Bakery clerks and cleaners, providing them with the training and support they need to succeed. Answer associate questions & provide guidance. Offer feedback to the Bakery Manager and Assistant Manager on evening associates’ performance

Ensure all department standards are met by monitoring the sales floor, prep area, back room, cooler, and freezer conditions. Take action to address any areas of opportunity

Assist guests in finding items, taking cake and special orders, and providing excellent service. Handle phone inquiries with professionalism and help your team with packaging, labeling, and maintaining a clean, organized workspace

Keep supplies replenished, maintain food safety logs, and meet quality standards, including quantity expectations by 10 am and 5 pm

Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences

Other duties as assigned

Qualification

Food Service ExpertiseCustomer Service SkillsSafetyEfficiencyCommunication SkillsTeam SupportLeadership

Required

Ability to provide outstanding customer service and work effectively with guests and team members

Oral and written communication skills and the ability to work as a team in a fast-paced environment

Knowledge of retail food service, bakery and pastry operations, with a strong understanding of food service standards and practices

Comprehensive knowledge of safety requirements and the ability to apply on-the-job safety training and safety policies to handle equipment and recognize and react potential hazards effectively

Stand in place for a long period of time, bend, stoop, and kneel regularly (70% of the time)

Full range of upper body motion

Lifting up to 50 pounds on an occasional basis (30% of the time)

May be exposed to extreme temperatures (20% of the time)

Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences

Benefits

Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!

Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.

Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.

Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.

Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.

Save for Your Future: Offering a 401(k), we’re proud to support our associates in planning for retirement. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals.