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U.S. Bank · 1 day ago

Mortgage Customer Specialist

United States

Full-time

Remote

New Grad, Entry Level

$22.50/hr - $30/hr

U.S. Bank is dedicated to helping customers and businesses make better financial decisions while supporting community growth. The Mortgage Customer Specialist is responsible for the timely and accurate completion of mortgage loan requests, serving as a liaison between customers, mortgage loan originators, and third parties to ensure compliance and customer service standards.

BankingFinancial ServicesInsuranceMortgageWealth Management

Responsibilities

Responsible for the timely and accurate completion of mortgage loan requests, acting as liaison between customers, mortgage loan originators and various third parties

Compiles, prepares and processes mortgage loan files from application through closing

Assures compliance with bank, regulatory and investor guidelines and customer service standards

Qualification

Loan processing knowledgeCredit policy knowledgeProblem-solving skillsCommunication skillsMulti-tasking ability

Preferred

Effective problem-solving and decision-making skills

Ability to produce results in a fast paced, production-oriented and customer-centric role

Ability to manage multiple tasks/projects and deadlines simultaneously

Effective verbal and written communication skills

Thorough knowledge of loan processing and closing policies and procedures and credit policy to include automated underwriting system approver authority