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Pulley · 1 day ago

Senior Manager, Professional Services

United States

Full-time

Remote

Senior Level

$147K/yr - $179K/yr

5+ years exp

Pulley is a company focused on simplifying equity management for startups and is seeking a Senior Manager, Professional Services to lead the expansion of their service offerings. This role involves designing customer-facing workflows, building operational infrastructure, and partnering with engineering to enhance service delivery capabilities.

Financial ServicesFinTechInformation ServicesSoftware

Responsibilities

Design and launch customer-facing workflows that make it easy for Pulley customers to request and receive professional services

Create the operational infrastructure needed to deliver services efficiently and consistently

Establish quality standards, intake processes, and service delivery frameworks from the ground up

Partner with external service providers and firms to deliver offerings that can't be supported internally

Identify which services to prioritize based on customer needs and market opportunities

Build out new service teams to deliver these offerings

Create playbooks, processes, and training materials that enable teams to execute efficiently

Work closely with Engineering to define what internal tooling is needed to make service delivery faster and more efficient

Translate service team needs into product requirements

Help prioritize the engineering roadmap based on operational impact

Recruit and develop team members as new service offerings launch

Build a high-performing culture focused on quality, efficiency, and customer satisfaction

Set goals, track metrics, and drive continuous improvement

Qualification

Professional services experienceOperational process buildingTeam managementTechnical fluencyData-driven decision makingStakeholder managementEntrepreneurial mindsetCommunication skills