CJ Pony Parts ยท 1 day ago
Technical Support Agent - PA
7461 Allentown Boulevard, Harrisburg, PA, USA
Full-time
Hybrid
Entry Level
$16/hr - $18/hr
1+ years expCJ Pony Parts is a company committed to empowering the automotive community, and they are seeking a Technical Support Agent to provide product and service information to customers. The role involves responding to inquiries, resolving concerns, and assisting with order processing in a friendly and timely manner.
AutomotiveE-CommerceMarketplace
No H1B
Responsibilities
Respond to customer inquiries via phone, email, and live chat regarding products, orders, and services
Provide timely and accurate information on order status, returns, and general product questions
Update and maintain customer account information in internal systems
Resolve product or service concerns with professionalism and empathy
Assist in processing orders placed in-person, online, or over the phone
Handle payment information and address updates securely and accurately
Generate return labels and coordinate with vendors as needed
Record and track all customer interactions and escalate complex issues appropriately
Provide showroom counter support (on-site only)
Perform general administrative support tasks as assigned
Qualification
Required
High school diploma or GED
Minimum of 1 year experience in a call center or customer service environment
Proficiency in Microsoft Word, Excel, and Outlook
Strong verbal and written communication skills
Ability to manage multiple systems and customer interactions simultaneously
Calm and effective communication skills, especially when resolving customer concerns
Benefits
Bonus Program: Eligible after 6 months
Paid Time Off
Medical, Dental, & Vision Insurance (affordable options)
Health Savings Account with company contribution
Life & Short-Term Disability Insurance
401(k) Plan with 4% company match and profit sharing
Company Paid Holidays
Employee Assistance Program
Casual dress
Company
CJ Pony Parts
CJ Pony Parts is an online marketplace for automotive parts.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2021-04-05Acquired
Recent News
2025-11-04
2025-10-22
Company data provided by crunchbase