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Arthrex · 23 hours ago

Agency Billing Services Administrator I

Fort Myers, FL

Full-time

Onsite

Entry Level

1+ years exp

Arthrex Inc. is a global medical device company focused on Helping Surgeons Treat Their Patients Better™. They are hiring an Agency Billing Services Administrator to manage billing-related procedures for Arthrex Agencies, improve processes, and support agency personnel with various transactions.

Health CareMedical Device

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Professionally answer incoming phone calls and respond to emails from Agency offices and their personnel

Support Agency personnel by providing special reports, processing returns requests and other various transactions in a timely manner

Communicate and collaborate with Product managers, Regional Managers & Directors in resolving issues related to special billing requirements outside of the standard Arthrex pricing structure

Process manual issue orders as required, including in depth research related to Synergy and Capital Equipment Issue Orders

Processes Issue Orders related to transitioned Agencies and provide reports to Field Audit team to have exiting agency consignment inventory removed

Assist AR in Processing consignment and serialized item related credits

Analyze all no charge issue orders to ensure that they have proper approvals and that proper promo codes are applied

Review all Issue Orders that are received for manual entry to ensure they have proper approvals for pricing anomalies

Process daily Agency Instrument Credit Report

Run daily VD Block Report

Investigate daily PGI Report

Process monthly reports, including PRO Code Agency billings and monthly Agency Freight Credit transactions

Analyze processes and collaborate with team to identify opportunities for improvements and efficiencies

Identify and report any non-compliant incidents to Agency Billing Supervisor or ABS/CSLR Manager

Ensure Arthrex procedures and policies are being followed according to Arthrex Quality Management requirements

Qualification

SAPCustomer ServiceBilling knowledgeMicrosoft OfficeMulti-taskingBi-lingual skillsAttention to detailCommunication skillsTeam playerOrganization skills

Required

High school diploma or equivalent required

1+ years Customer Service experience required

Ability to develop a thorough knowledge of all aspects of the ABS processes & procedures

Ability to work in a multi-tasked based environment

Possess a high level of attention to detail

Customer Service background required

Work extended hours, at month, quarter and fiscal year ends

Basic-Intermediate level of Microsoft Office, Excel, Word, PowerPoint and Outlook email experience

Develop the ability to work independently and effectively with internal and external customers

Develop the ability to verbally communicate ideas and issues effectively to other team members and management

Experience in high paced environment with the ability to manage multiple responsibilities concurrently

Basic-Intermediate Billing knowledge, Organization skills, ability to meet multiple deadlines

Develop and master a complete knowledge of industry products and billing practices, customer service skills, and quality standards

Develop and master a complete knowledge of Agency Billing Services procedures and best practices

Become knowledgeable of SAP and enhanced navigational skills within SAP

Basic knowledge of Excel and develop a basic knowledge of Winshuttle processes

Ability to comprehend and apply language skills to the degree required to perform the job based upon the job requirements listed above

Ability to verbally communicate ideas and issues effectively to other team members and management

Ability to write and record data and information as required by procedures

Preferred

Bachelor's Degree preferred

Develop Basic-Intermediate SAP Business system knowledge preferred

Bi-lingual language skills a plus (Spanish, German, Portuguese)

Benefits

Medical, Dental and Vision Insurance

Company-Provided Life Insurance

Voluntary Life Insurance

Flexible Spending Account (FSA)

Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)

Matching 401(k) Retirement Plan

Annual Bonus

Wellness Incentive Program

Free Onsite Medical Clinics

Free Onsite Lunch

Tuition Reimbursement Program

Trip of a Lifetime

Paid Parental Leave

Paid Time Off

Volunteer PTO

Employee Assistance Provider (EAP)

Company

Arthrex

Glassdoor4.0

Arthrex is a global medical device company and leader in new product development and medical education in orthopedics.

Founded in 1981

Naples, Florida, USA

10001+ employees

https://www.arthrex.com/

H1B Sponsorship

Arthrex has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (30)

2024 (22)

2023 (13)

2022 (13)

2021 (9)

2020 (12)