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US Oral Surgery Management · 2 weeks ago

Billing & Collections Specialist I

Irving, TX 75062

Full-time

Onsite

New Grad, Entry Level

$24/hr - $26/hr

US Oral Surgery Management is a company focused on oral surgery management services, and they are seeking a Billing & Collections Specialist I. The role involves following up with insurance and patient balances, communicating with patients regarding their accounts, and ensuring timely collection and resolution of billing issues.

CollaborationDentalHealth CareProfessional Services

Responsibilities

Communicate with patients, practice partners and coworkers by answering telephone, emails messages and TEAMs messages to assist with any questions or apprehensions regarding balances, billing, collections and reimbursement

Utilizes MY Transworld Health website to send patient accounts to profit recovery and collections. Updates My TSI with additional information regarding patients’ failure to pay remaining balances if patient submits a dispute

Send email with statements to update patients on remaining balances and bad debt

Maintains a record for practice with all sent statements and emails regarding billing to patients

Updates billing systems to reflect status of collection and patient payments

Identifies possible issues or concerns that may impede insurance/patient payments and collaborates with manager to construct a resolution for issue

Provides a thorough explanation of benefits to patients, and properly explains reasoning behind balances and collections

Runs aging report weekly, monitors bucket which includes money in insurance claims that still needs to be collected and follows up with insurance to find reasoning behind outstanding, rejected or pending claims. Reviews errors and provides resolution to issues. (Manager may assign report via email)

Initiates review of patient accounts with credit balances and issues refunds when necessary

Ensures insurance pays correctly and issues adjustments following state law and USOSM protocol

Create contact notes with reminder dates to ensure claims are follow- up on timely

Pulls zero pay and applies insurance adjustment, updating billing category

Follows appropriate procedures before moving patients balance to collection agency

Processes/or gives to poster any credit cards when taken over the phone

Communicates with practice on accounts needing discretionary adjustments posted

Must maintain the accuracy rate determined by manager while training and then maintain 96% or better

Performs additional duties as assigned by manager or director

Qualification

Patient Management SoftwareBillingCollectionsProblem-solving skillsCommunication skillsMath skillsTeam player

Required

Ability to manage multiple priorities with frequent interruptions

Excellent oral and written communication skills

Ability to meet deadlines

Problem-solving skills

Exceptional human relations skills

Must be a team player

Proficient in use of computers and Patient Management Software

Adding and subtracting math skills

High School diploma, GED or equivalent

Preferred

Experience in a medical and /or dental environment a plus

An equivalent combination of education and experience is acceptable

Company

US Oral Surgery Management

(USOSM) – a specialty management services company – partners with premier oral and maxillofacial surgeons throughout the United States to offer a partnership solution for continued, and accelerated, practice success as the healthcare landscape becomes more competitive and the regulatory complexities increase.

Founded in 2017