Ledgent Technology ยท 1 day ago
Technical Support Engineer
Houston, TX
Contract
Onsite
New Grad, Entry Level
$25/hr - $25/hrLedgent Technology is seeking a Tier 1 Technical Support Specialist to join their IT team in Northeast Houston. The ideal candidate will provide first-level technical assistance to end users, ensuring timely and effective resolution of IT issues.
Staffing & Recruiting
Hiring Manager
Tyler Blau
Responsibilities
Provide frontline support for Windows desktop environments and common productivity applications
Troubleshoot user issues related to logon, profiles, printers, and network connectivity
Perform basic Active Directory tasks such as password resets, account unlocks, and group membership updates
Manage and resolve tickets through a ticketing system (e.g., ServiceNow, Jira, Zendesk) while meeting SLAs
Support Microsoft 365 applications (Exchange Online, Teams, OneDrive, Outlook) including mailbox permissions and configuration issues
Install and update software, perform basic endpoint maintenance (patching, antivirus checks)
Document resolutions and contribute to knowledge base articles
Collaborate with Tier 2/3 teams for escalations and maintain ownership until closure
Qualification
Required
Experience with Windows 10/11 troubleshooting and support
Basic knowledge of Active Directory administration
Familiarity with Microsoft 365 applications and support tasks
Strong customer service and communication skills
Ability to work in a fast-paced environment and manage multiple priorities
Company
Ledgent Technology
Ledgent Technology, a business line of Roth Staffing Companies, utilizes proven processes and their robust professional network to place qualified technology professionals in contract, contract-to-hire, direct-hire roles and project teams throughout the US.
Founded in 1994
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase