Ferguson · 1 day ago
Customer Service Representative (Concierge)
Knoxville, TN
Full-time
Onsite
New Grad, Entry Level
$15/hr - $18.08/hrFerguson is a Fortune 500 company that provides quality supplies across various industries, aiming to simplify complex projects for customers. They are seeking a Customer Service Representative to join their Concierge team, responsible for handling administrative tasks, resolving customer inquiries, and supporting various organizational functions.
Wholesale
Responsibilities
Receive inbound phone calls and dispatch calls to the appropriate department
Resolve customer problems and refers problems to appropriate department when appropriate
Perform other routine administrative activities per the organization’s established procedures which may include answering phones, taking messages, distributing mail, filing, or maintaining office supplies or other inventory
Collect, compile, and verify information and enter it accurately into documents such as reports, presentations, or forms; and office systems such as databases
Respond to, or redirect routine inquiries from external/internal sources about the organization, it’s activities, or processes so callers/visitors are answered promptly and accurately
Participate in meetings and communicate any concerns to management
Make sure to follow all policies, rules, regulations, and procedures
Perform other duties or functions as requested by management
Qualification
Required
Strong written and verbal communication skills with ability to communicate across all levels of the organization
Be well organized, detailed, and have time-management skills
Display a high level of integrity and professionalism
Proficient in Microsoft Office 365 Suite, especially Teams, Outlook, Word, and Excel
Preferred
Ability to handle a fast-paced call center environment highly preferred
Benefits
Health
Dental
Vision
Paid time off
Life insurance
401(k) with a company match
Mental health coverage
Gender affirming and family building benefits
Paid parental leave
Associate discounts
Community involvement opportunities
Company
Ferguson
Since 1953, Ferguson has been a leading source of quality supplies for a variety of industries.
Founded in 1953
10001+ employees
H1B Sponsorship
Ferguson has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (4)
2023 (6)
2022 (5)
2021 (11)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$1.5B2025-09-18Post Ipo Debt· $750M
2024-10-01Post Ipo Debt· $750M
2008-11-12IPO
Leadership Team
Kevin Murphy
President & Chief Executive Officer
Blake Luse
Senior Director, Enterprise Strategy & Planning
Recent News
The Virginian-Pilot
2025-12-27
2025-12-15
2025-12-10
Company data provided by crunchbase