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Rexel USA · 1 day ago

Warehouse Customer Service Specialist

145 Plymouth St, Mansfield, MA 02048, USA

Full-time

Onsite

New Grad, Entry Level

$19/hr - $21/hr

Rexel USA is one of the largest distributors of electrical products in the United States. The Customer Service Specialist is responsible for delivering exceptional customer service, processing orders, and maintaining customer relationships while performing various administrative duties.

Consumer ElectronicsElectrical DistributionInformation Technology

Responsibilities

Must behave consistently with the Company’s Core Competencies, Polices, Procedures and focus on safety

Complete administrative duties including, but not limited to, resolving and processing accounts payables, answering emails, filing claims, purchasing office supplies, and managing various reports

Establish and maintain customer relationships with a wide variety of clients

Handle customer inquiries, process orders, and resolve customer issues promptly using root-cause analysis and data analytics

Manage and maintain internal communication between sales team and branch/distribution center staff

Consistently answer the telephone during business hours professionally, promptly, and courteously

Partner with accounts payable, receiving and purchasing to analyze and resolve purchase order variances

Coordinate special orders, last-minute shipping requests, and expediting any orders as necessary

Trace orders as required and notify customers of any activity concerning their merchandise

Research WMS (Warehouse Management System) transaction logs and/or hub alert system to correct or verify any outstanding issues

Other duties as assigned

Qualification

Customer service experienceWarehouse Management SystemsForklift certificationData analysisMicrosoft OfficeProblem-solvingTime managementTeamwork

Required

Prior customer service experience in a Distribution Center or electrical distribution industry a plus

High School or GED - Required

Knowledge of AS400, Highjump or other Warehouse Management Systems(WMS) software

Ability to navigate, comprehend, and connect data from multiple operating systems

Excellent organization and time management skills, detailed oriented, able to prioritize in a multi-tasking environment and ability to work under pressure and adhere to specific deadlines

Strong analytical, troubleshooting, and problem-solving abilities

Demonstrated self-starter with resilient personal initiative and ability to work both independently, and within a team

Excellent computer skills demonstrated experience with Microsoft Office (Excel), automated order entry systems, and other internet-based tools

Proven experience in mining, analyzing, and reporting out on large data sets

Demonstrate high energy and passion for exceeding customer expectations; strong desire to go above and beyond the call of duty