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Ferrellgas · 1 day ago

Customer Service Specialist

Jupiter, FL

Contract

Onsite

Entry Level

1+ years exp

Ferrellgas is a company that values teamwork and individual contributions. They are seeking a Full-Time Customer Service Specialist responsible for providing exceptional customer service through various communication channels and ensuring a high-quality experience for both internal and external customers.

AgricultureEnergyOil and GasTransportation

No H1B

U.S. Citizen Only

Responsibilities

Answering phones, chat, social media, or email in a polite, courteous, and professional manner

Works with customers daily to sustain and improve business relationships

Ask probing questions to identify customer issues or concerns

Ensures accurate account maintenance and updating of account information

Uses next call avoidance technique to mitigate future questions

Schedules delivery orders and utilizes basic negation skills for issues pertaining to new and returning customers

Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions

Can handle basic de-escalation of customer situations by following our customer complaint resolution policy

Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone

Supports the set-up of new customer accounts

Meet or exceed minimum performance standards outlined in company policy

Qualification

Customer service experienceNegotiation skillsMicrosoft OfficeOrganizational skillsTeam buildingWritten communicationVerbal communication

Required

High School Diploma or equivalent

1 or more year(s) of customer service experience

Exceptional customer service and negotiation skills

Strong organizational skills with typing and data entry experience

Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers

Proficient in Microsoft Office including Excel, Word, and Access

Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States

Applicants must not now, or any time in the future, require sponsorship for an employment visa