Member Retention Specialist jobs in United States
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MASA · 2 weeks ago

Member Retention Specialist

positionFort Lauderdale,FL,US
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

MASA is a leader in emergency medical transportation insurance dedicated to treating their members like VIPs. The Member Retention Specialist will provide a warm welcome to new members, explain membership benefits, and ensure a positive experience from the first interaction.

Financial Services

Responsibilities

Conduct welcome calls to new members, confirming key information like name spelling and address to ensure accurate delivery of materials
Explain membership benefits and welcome package contents clearly and confidently
Build rapport and provide personalized support to make each member feel valued and understood
Identify and refer upsell opportunities to senior specialists - earning commission on successful upgrades
Accurately document all member interactions and updates in the CRM system
Escalate complex or sensitive issues appropriately to ensure timely resolution
Support additional team needs and projects as assigned

Qualification

Customer service experienceVerbal communication skillsComputer proficiencyActive listeningTime managementInterpersonal skills

Required

A high school diploma or equivalent (required)
At least 1 year of customer service or phone-based support experience
Strong verbal communication skills and a professional, friendly tone
Active listening and interpersonal skills that help you build trust quickly
Proficiency using computer systems and basic Microsoft tools (Outlook, Teams)
A sense of responsibility when handling member information with care and confidentiality
Dependable time management and ability to work independently in an on-site team environment

Benefits

Health, dental & vision insurance
15 days PTO
401(k) program with an employer match
Company-paid short-term disability
Long-term disability
Basic life insurance
Free MASA membership

Company

MASA

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No one should have to worry about unexpected bills during or after an emergency.
dateFounded in 1974
location
Sunrise, Florida, US
people-size201-500 employees
web-link
https://masaaccess.com/

Funding

Current Stage
Growth Stage

Leadership Team

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Carr Moody
Chief Financial Officer
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Brad Cutright
Senior Director of Strategic Partnerships
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Recent News

PR Newswire
MASA Unveils New Positioning: Medical Access & Service Advantage
2025-04-17
Company data provided by crunchbase