Better · 1 day ago
Post Closing Manager
Irving, Texas
Full-time
Onsite
Senior Level
5+ years expBetter is reimagining home finance and making it faster, cheaper, and easier for everyone to become a homeowner. The Post Closing Manager will lead operations across various functions, ensuring smooth file movement and resolving escalations to maintain investor delivery timelines.
Consumer LendingFinTechLendingMortgagePropTechReal Estate
Responsibilities
Lead cross-functional operations across Pre-Purchase, Collateral, Final Docs, Shipping, PC Support, Agency Data Delivery, Curtailment Mitigation, and Government Insuring
Oversee end-to-end pipeline performance and loan aging with a focus on SLA adherence, delivery timelines, and risk mitigation
Act as the primary escalation point for Post Closing operational issues impacting investor delivery, agency insuring, or data accuracy
Drive coordination with internal partners (Closing, Servicing, Warehouse Banks, Investor Relations) and external entities (Fannie Mae, Freddie Mac, FHA, VA, and document custodians)
Ensure accurate and timely data delivery to agencies, mitigating downstream insuring delays or agency rejections
Implement and oversee controls to prevent curtailments, ensure purchase readiness, and resolve document exceptions proactively
Manage and coach team across functional areas, ensuring operational alignment, staffing effectiveness, and continuous feedback loops
Lead performance reviews, hiring, promotions, and discipline actions with a focus on productivity and engagement
Provide real-time reporting and visibility to executive leadership regarding loan status, team performance, and emerging risks
Maintain expertise in investor and agency guidelines; communicate and implement changes across Post Closing channels
Triage escalations, identify root causes, and drive rapid resolution to prevent downstream delivery, insuring, or compliance risk
Operate effectively across shifting priorities and hybrid workflows while maintaining strict regulatory and data integrity standards
Qualification
Required
5+ years of leadership experience in Post Closing or end-stage mortgage operations
High School Diploma or GED required
Deep understanding of investor delivery, trailing docs, insuring requirements, and data reconciliation
Expertise in data integrity, curtailment prevention, and insurability standards (FHA, VA, USDA, Fannie, Freddie)
Experience managing teams in a high-volume, SLA-driven environment
Deep understanding of delivery, purchase, and insuring readiness
Proven success in managing both people and processes in a performance-critical role
Demonstrated experience with analytical, critical thinking, problem solving, and making solid business decisions
Demonstrated experience managing multiple pipelines across different loan channels
Demonstrated experience working in a fast paced and changing environment
Demonstrated experience effectively managing relationships with internal and external partners
Preferred
Bachelor's Degree preferred
Benefits
$0 medical plan premium offering coverage nationwide paired with our Health Savings Account that includes an employer contribution (*Additional Medical, dental, vision plan options also all with nationwide coverage)
Flexible PTO
Immediate virtual mental health support by licensed therapists for our employees and their eligible dependents age 6 and up! First few visits at no cost to you!
Personalized care for every fertility and family care journey for our employees and their partner!
Dependent care benefits (i.e. childcare and/or elder care costs) and commuter benefits both include a company match!
Discount programs and perks including pet Insurance!
Company
Better
Founded in 2016, Better is a digital-first homeownership company whose services include mortgage, real estate, title, and homeowners insurance.
1001-5000 employees
H1B Sponsorship
Better has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
Funding
Current Stage
Public CompanyTotal Funding
$1.62BKey Investors
SoftBankNovatorSoftBank Vision Fund
2025-04-14Post Ipo Debt· $155M
2023-08-23Post Ipo Equity· $37M
2023-08-23Post Ipo Debt· $528M
Leadership Team
Vishal Garg
Founder & CEO
Paula Tuffin
Chief Compliance Officer/General Counsel
Recent News
2025-12-20
HousingWire.com
2025-12-10
Company data provided by crunchbase