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Stefanini North America and APAC · 1 day ago

Service Desk Team Leader I

Southfield, MI

Full-time

Onsite

Entry, Mid Level

2+ years exp

Stefanini North America and APAC is a global provider of IT services, and they are seeking a Service Desk Team Leader I to create a cohesive team environment and manage day-to-day operations of the Service Desk. The role involves coaching and counseling team members, conducting performance evaluations, and working with management to achieve service level agreements.

Information TechnologyOutsourcing

H1B Sponsor Likely

Responsibilities

Create a cohesive team environment through consistent management

Coach and counsel of direct reports including providing feedback including positive recognition, conduct performance evaluations, training, mentoring and handling discipline issues

Write employee performance evaluations, deliver annual merit reviews, update employee journals daily, and performing other administrative tasks as assigned

Perform root cause analysis and identify opportunities to improve efficiencies

Ensure direct reports meet their goals and follow departmental processes

Responsible for day to day operations of Service Desk

Work with the Project and Senior Management Team for long term strategies and achieving Service Level Agreements (SLAs) set forth by client

Qualification

Management experienceCoachingMentoringInterpersonal skillsAttention to detailTime managementVerbal communicationWritten communicationStrategic thinkingFlexibilityAdaptability

Required

High school diploma or equivalent required

2+ years of management experience including coaching, training, mentoring interviewing, hiring and terminations

Good interpersonal skills

Excellent attention to detail and organization skills

Effective time management and organizational skills

Excellent verbal and written communication skills

Be a big-thinker, able to think strategically and ready to be and feel a part of the big picture

Be flexible & adaptable in your understanding of client needs and goals to achieve successful outcomes

Benefits

401(k)

Paid time off

Tuition reimbursement

Medical, dental and vision insurance

And much more

Company

Stefanini North America and APAC

Glassdoor3.8

Global Tech Consulting Company All in One. Stefanini is a Brazilian multinational company with 37 years of experience and presence in 41 countries.

Founded in 1987

Kölln-reisiek, Schleswig-Holstein, DEU

10001+ employees

http://www.stefanini.com/EN

H1B Sponsorship

Stefanini North America and APAC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (13)

2024 (11)

2023 (13)

2022 (18)

2021 (14)

2020 (12)