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Plaza Home Mortgage, Inc. · 1 day ago

Non-QM Underwriting Team Manager

San Diego, CA

Full-time

Onsite

Senior Level

$140K/yr - $140K/yr

5+ years exp

Plaza Home Mortgage, Inc. is a national lender specializing in residential mortgages. The Non-QM Underwriting Manager oversees the underwriting process, providing leadership and ensuring compliance while developing talent within the team.

Financial ServicesInsuranceMortgageReal Estate

Responsibilities

Provide daily leadership, training, and guidance to underwriters and underwriting support staff while fostering a collaborative, high-performing team environment

Motivate and coach the underwriting team to achieve divisional goals and maintain consistent quality and service levels

Assist with recruiting, interviewing, and hiring of new underwriters

Conduct regular performance reviews and provide coaching to support professional growth and development

Oversee the daily underwriting pipeline to ensure loans are reviewed, approved, and cleared-to-close within established turn times

Monitor departmental reports to identify productivity and quality trends, implementing process improvements where needed

Ensure underwriting activities adhere to Plaza’s credit policies, investor requirements, and applicable regulatory standards

Communicate policy and guideline updates clearly and timely to the underwriting team

Collaborate with Regional, Operations, and Sales leadership on monthly goals and service-level management

Partner with Post-Closing and QC teams to resolve suspense issues and ensure delivery quality

Evaluate complex loan scenarios, including credit, income, and asset analyses, to support sound underwriting decisions

Provide second-sign authority and support for underwriters within delegated limits

Act as a subject matter expert for Non-QM and Closed-End Second loan programs and related investor requirements

Knowledge of FNMA documentation and general guidelines/standards is essential. Additionally, must have a minimum of 5 years’ experience managing Non-QM loan products is highly recommended

Conduct periodic loan-level audits to ensure compliance with company quality and credit standards

Track and report departmental productivity and error trends to the Director of Non-QM Underwriting and/or Corporate Underwriting

Establish and maintain strong relationships with internal and external partners, including Sales and brokers, through effective communication

Participate in process improvement initiatives to enhance operational efficiency and service delivery

Lead, mentor, and train team members on underwriting best practices, credit policy application, and system processes

Perform additional duties and projects as assigned

Qualification

Non-QM loan programsUnderwriting leadershipComplex income analysisStateFederal regulationsMS Office proficiencyCustomer service orientationOrganizational skillsProblem-solving skillsCommunication skills

Required

Extensive, current working knowledge of Non-QM loan programs, guidelines, and investor requirements

2-3 years of hands-on Non-QM underwriting experience, including complex income analysis and exception review

3-5 years of underwriting leadership or team management experience, with proven ability to mentor and develop underwriters

Demonstrated skill in monitoring and managing a loan production pipeline to ensure efficiency and accuracy

Ability to analyze, recommend, and implement improvements to standard operating procedures

Comprehensive understanding of state and federal regulations, including HMDA, Regulation Z, and Regulation B, plus a strong working knowledge of FNMA guidelines

Experience working in a paperless loan file environment and with image repository systems

Proficiency in MS Office (Word, Excel, Outlook), Internet browsers, and general business software

Excellent written, verbal, and interpersonal communication skills

Strong customer service orientation and commitment to partnership across departments

High attention to detail with the ability to produce accurate, consistent work under pressure

Exceptional organizational and problem-solving skills

Proven ability to multi-task in a high-volume, fast-paced environment

Demonstrated success working both independently and collaboratively within a team structure

Sound judgment and decision-making skills; ability to act quickly and effectively within policy parameters

High school diploma or equivalent required; college degree preferred