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Mending · 1 day ago

Provider Operations, Senior Associate

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Mending is a healthcare company focused on redefining health insurance to enhance doctor-patient relationships. They are seeking a Provider Operations, Senior Associate to manage relationships with Direct Primary Care partners, ensuring effective communication and operational improvements.

Health CareHealth InsuranceInsurance

Responsibilities

Serve as the primary point of contact for assigned DPC provider partners, responding to inbound calls and emails related to onboarding, billing, insurance navigation, and owning issue intake, root-cause analysis, and cross-functional follow-through to improve provider-facing processes

Build trusted relationships with providers and practice staff through timely follow-up, clear communication, and consistent support

Identify recurring issues or communication gaps and partner with internal teams to drive improvements that positively impact provider satisfaction and NPS

Help shape provider-facing communications to ensure they are clear, helpful, and aligned with how DPCs actually operate

Act as the voice of the provider internally, collaborating with health plan operations, member support, product, and engineering to prioritize and deploy solutions based on impact and feasibility

Track open provider issues and ensure timely resolution, escalating thoughtfully when needed

Support provider engagement initiatives such as education, announcements, or light marketing coordination (e.g., website updates, email campaigns), in service of stronger provider relationships

Occasionally visit provider practices or attend in-market events to strengthen relationships and support new market launches (travel up to ~25%)

Qualification

Account managementCustomer supportCRM systemsGoogle WorkspaceHealthcare experienceRelationship buildingProblem-solvingOrganizational skillsCross-functional collaboration

Required

2–4 years of experience in a customer-facing, account management, client support, or relationship-oriented role requiring independent problem-solving and ownership

A service-oriented mindset: you enjoy helping people, following through, and building trust over time

Highly organized, with the ability to manage multiple provider relationships and making tradeoffs across competing priorities

Comfort working cross-functionally and advocating for external partners internally

Experience with CRM systems, ticketing tools, and Google Workspace, with the ability to use data to identify trends, surface issues, and inform next steps