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NEOGOV · 6 days ago

DATA SYSTEMS TECHNICIAN I - Range 22 / APD

Anchorage, AK

Full-time

Onsite

Entry Level

$37.69/hr - $53.14/hr

1+ years exp

NEOGOV is seeking a Data Systems Technician I to join the Anchorage Police Department. This entry-level position involves performing technical tasks related to troubleshooting, monitoring, and operating information systems and equipment, as well as providing technical support to end-users.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Under close direction this position performs entry level technical tasks

Incumbents receive training and instruction in the Police Data System field

This position is responsible for technical duties related to troubleshooting, monitoring, and operating of information systems and equipment including upgrading, installing and repairing information systems and providing technical office/field hardware and software support

Provide technical assistance for the Police Data System

Perform other duties as assigned

Serve as the first point of contact for IT support requests, providing technical assistance to end-users via phone, email, or in person

Troubleshoot and resolve hardware, software, and network connectivity issues on desktops, laptops, printers, mobile devices, and other peripherals

Install, configure, and update software applications and operating systems, ensuring compliance with organizational standards

Manage and maintain user accounts, permissions, and access in Active Directory and other identity management systems

Document support requests, troubleshooting steps, and resolutions in the IT ticketing system to ensure accurate tracking and reporting of issues

Educate users on IT policies, best practices, and basic troubleshooting techniques to improve self-sufficiency and minimize recurring issues

Escalate complex or unresolved issues to higher-level IT staff or specialized teams, providing thorough documentation for efficient resolution

Assist with hardware deployments, including imaging new computers, configuring devices, and maintaining accurate asset inventory records

Monitor and respond to system alerts, ensuring timely action to prevent or address system downtime

Participate in IT projects, including system upgrades, migrations, and implementation of new technologies

Perform routine maintenance on IT equipment, ensuring optimal performance and longevity

Stay current with emerging technologies, tools, and trends to continuously enhance the quality of support provided

Qualification

Information Technology experienceTechnical troubleshootingHardware supportSoftware supportActive Directory managementNetwork connectivityTechnical assistanceUser educationDocumentation skills

Required

High school diploma, GED, or equivalent, and five (5) years of technical experience in Information Technology, or a related field, which includes working with clients on the resolution of computer problems and/or the configuration of hardware, software, and network facilities

OR Associate's degree in Computer Science, or a related discipline, and three (3) years of technical experience in Information Technology, or a related field, which includes working with clients on the resolution of computer problems and/or the configuration of hardware, software, and network facilities

OR Bachelor's degree in Computer Science or a related discipline, and one (1) year of technical experience in Information Technology, or a related field, which includes working with clients on the resolution of computer problems and/or the configuration of hardware, software, and network facilities

Must possess and/or obtain satisfactory drug screening at time of hire

Valid State of Alaska Driver's License with satisfactory driving record at time of hire

Satisfactory national criminal background investigation (13 AAC 85.010, and 13 AAC 85.210) and financial review at time of hire

Alaska Public Safety Information Network (APSIN) / National Crime Information Center (NCIC) certification within thirty (30) days of hire

Satisfactory Criminal Justice Information System (CJIS) background check within six (6) months of hire