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Park Community Credit Union · 1 day ago

Telephone Banking Rep - Part time

Louisville, KY

Full-time, Part-time

Onsite

New Grad, Entry Level

0+ years exp

Park Community Credit Union is Kentucky’s largest Community Development Financial Institution focused on empowering communities. The eTeam Service Representative is responsible for assisting members with their telephone and electronic correspondence requests, resolving issues, processing transactions, and identifying cross-sell opportunities while ensuring efficient service delivery.

BankingCreditFinancial Services

Work & Life Balance

Responsibilities

While meeting the service standards for the credit union, assist members and potential members with their telephone and electronic correspondence requests; answer questions about products and services and resolve problems that are within their authority to resolve; provide applications as requested; refer problems that are beyond their authority to their supervisor, along with their recommendations. Process Remote Contact requests in the same fashion as answering and handling telephone requests/issues. Identify cross-sell opportunities and cross-sell services to members. Maintain action log as required for review

Perform transactions related to ATM/Debit Card programs including ordering cards and placing blocks per credit union guidelines. Provide information regarding these transactions and resolve issues that are within authority. Refer issues not within authority to manager. Provide information on remote services

Maintain knowledge of all products and services offered. Follow all security policies and report suspicious activity to manager

Maintain member account information on computer system

Assure that appropriate records are maintained

Willingly assist other departments as needed

Performs other duties as assigned

Qualification

Telephone skillsCustomer serviceProblem resolutionCross-sellingInterpersonal skillsListening

Required

Six months to two years of similar or related experience

Equivalent to a high school education

A significant level of trust and diplomacy is required, in addition to normal courtesy and tact

Good listening and telephone skills

Company

Park Community Credit Union

Park Community is Kentucky’s largest Community Development Financial Institution (CDFI) Credit Union, a mission driven organization owned by our members that exists to empower communities, fuel dreams, and cultivate belonging.

Founded in 1965

Louisville, Kentucky, USA

201-500 employees