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Kairoi Residential · 1 day ago

Community Director - Discovery at Kingwood

Houston,TX,US

Full-time

Onsite

Senior Level

5+ years exp

Kairoi Residential creates exceptional living experiences at high-performing multifamily communities. The Community Director will lead the community, manage operations, and ensure excellent resident relations while overseeing team development and business management.

Property ManagementReal EstateResidential

Growth Opportunities

Responsibilities

You are the leader of the community and will exemplify the Kairoi belief of Servant Leadership by guiding your team in many areas: resident relations, maintenance operations, reporting and accounting, leasing, and more

You will have the opportunity to recruit, hire, and develop your own team

You set the tone for the team! The moment they are hired on, you are responsible for a positive onboarding experience, hands-on training, and effective communication of community goals and expectations

In addition to continually coaching your team to success, you will handle annual performance reviews, frequent individual associate check-ins, and support additional training classes and requirements as necessary

Communication, followed by positive action, in this role is critical! You will lead your team by example, problem solve with them, and make the final decision on any major concerns that affect the community operations

You will empower your team to be confident in handling their responsibilities, but offer support when necessary

You are responsible for ensuring your team follows all emergency procedures, local, state, and federal regulations

As the Community Director, you are responsible for ensuring that your team actively practices the 5% Distinction with excellent customer service

All final lease decisions and agreements are approved and signed by you

If there are any resident concerns, complaints, or moments that need attention, you will be responsible for promptly addressing and resolving them

You will be responsible for supporting your Assistant Community Director with resident retention efforts and continually keep open communication with residents

In essence, you are running your own community like it is a business

This means you are responsible for managing the budget preparation, financial reporting, and flow of community income

You will ensure that your community is in excellent condition through regular inspections, vacant apartment home inspections, office cleanliness, amenity equipment upkeep, and more

You will support your Service Manager in managing inventory, approving vendor contracts, and ensuring all safety practices are followed properly

Part of your role is attracting new residents and forming business relationships

This will be done through outreach marketing, online marketing efforts, resident event business sponsorships, and more

Communication is key with your leaders as well. Keeping Regional leaders, senior management, and owners informed of what is happening at your community

Qualification

Multifamily industry experienceCustomer serviceTeam leadershipBudget managementDevelopmentCAM certificationMentoringCommunication skillsPositive attitudeIntegrity

Required

A person with a positive attitude, willingness to serve, a history of excellent customer service experience, and a desire to lead a team with integrity will thrive in our organization

Someone that is proven to mentor, develop, and promote their associates will help our associates feel empowered and valued

A minimum of 5 years in the multifamily industry is important

You must prove at least 2 years of experience managing and leading a team of multi-family professionals

We value education! Therefore, an associate's degree, bachelor's degree, two- three years of related training, or a combination of education and experience is required

Employment with Kairoi is contingent upon successful completion of a background check and drug screening

Possession of a valid driver's license with no major infractions in the last 12 months