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Suvida Healthcare · 4 days ago

Neighborhood Engagement Consultant

Phoenix, AZ

Full-time

Hybrid

Mid Level

3+ years exp

Suvida Healthcare is a compassionate advocate dedicated to enriching the lives of seniors. The Neighborhood Engagement Consultant will apply their sales and marketing experience to attract new patients and build relationships within the community to enhance patient acquisition opportunities.

Elder CareHealth CareHospitalMedicalWellness

Responsibilities

Serves as the growth engine for the Suvida Neighborhood Center primary care team. Drives new member growth by educating potential patients on our value proposition and healthcare model

Builds and sustains relationships with seniors and businesses in our neighborhoods to generate new lead opportunities year-round

Accountable for achieving designated monthly, quarterly, and annual enrollment and growth targets, as articulated by management

Meets with potential new patients and their families in their homes, place of worship, workplace, community senior centers or residential communities to educate on the Suvida model and value proposition

Cultivates collaborative relationships with insurance brokers, social workers and social service providers, and senior centers to ensure Suvida is top-of-mind when working with Hispanic senior patients in need of a primary care provider. Engages community officials, businesses, and senior outreach programs to collaborate on joint marketing initiatives that contribute to new patient growth

Equips broker, local payer, and community-based partners with comprehensive training and educational collateral to educate potential new patients and their families of the benefits of the Suvida comprehensive care model on behalf of Suvida

Maintains relationships with the clinical and operations teams at the Neighborhood Center to better work as a team in the community

Utilizes available marketing and sales tools to optimize new patient growth. Houses updated prospective patient (client) information in Suvida’s chosen Client Relationship Management tool. Systematically documents prospective patient interactions in CRM tool to effectively manage new patient leads through enrollment

Leverages CRM tool to ensure no lead is left untouched. Works to revive dormant leads through fresh outreach

Creates outreach materials and recruits’ participants for webinars, listening sessions, key informant interviews, etc

Collaborates with Center Marketing & Events Coordinator to plan and execute local events within the community. Invites insurance agents and/or brokers to community events to drive patient assignment to Suvida Neighborhood Centers

Consistently engages and nurtures relationships with acquired patients throughout their tenure with Suvida to positively impact retention. Helps address and resolve customer issues

Performs other related duties as assigned

Qualification

Bilingual - EnglishSpanishSales experienceMarketing experienceCommunication skillsInterpersonal skillsOrganizational skillsHealthcare industry knowledgeClient Relationship ManagementNegotiation tactics