LanceSoft, Inc. ยท 1 day ago
Customer Care Representative I
Lenexa, KS
Full-time, Contract
Onsite
Entry Level
$0/hr - $18/hr
1+ years expLanceSoft, Inc. is a company seeking a Customer Care Representative I to deliver exceptional customer experiences through various communication channels. The role involves supporting health-related customer inquiries, maintaining confidentiality, and providing professional service to clients.
Information Technology
Responsibilities
Supports assigned client group(s) performing routine complexity health related customer excellence activities
Typically makes routine outbound, health related customer calls following set scripts, procedures
Maintains complete customer/patient confidentiality for all health, personal and other customer information
Provides professional, respectful, customer excellence. Demonstrates caring and empathy when delivering sensitive health information
Effectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties needed to provide superior service
Supports all client group(s) based on business needs
Qualification
Required
1-year related customer service excellence experience
Consistent exceptional customer service, accuracy and quality focus required
Must be able to lift up to 50lbs
Must be able to sit for long period of time
Must be able to walk up and downstairs
Must be able to see and key efficiently
Must be able to utilize outlook with emailing and responding to emails
Must be able to multi-task
Must be organized
Must be able to make outgoing calls and accept incoming calls
Preferred
Health care and laboratory related experience
Experience delivering customer service excellence and achieving productivity/accuracy/quality standards
Prefer good digital skills computer (Outlook & Excel), phone systems, chat, automation, and AI
Continuous Improvement: Embrace and thrive in an environment of continuous improvement, innovation, and leveraging digital
Company
LanceSoft, Inc.
Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele.
5001-10000 employees
H1B Sponsorship
LanceSoft, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (55)
2024 (32)
2023 (23)
2022 (25)
2021 (60)
2020 (80)
Funding
Current Stage
Late StageLeadership Team
Ram Karuppusamy
Chairman & CEO
Simon Dealy
Chief Financial Officer
Company data provided by crunchbase