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Ingersoll Rand · 1 day ago

Field Service Engineer Supervisor

Hampton, NJ

Full-time

Hybrid

Entry, Mid Level

$90K/yr - $135K/yr

1+ years exp

Ingersoll Rand is a company with over 160 years of technology leadership, dedicated to making life better for its employees and customers. They are seeking a Field Service Engineer Supervisor responsible for leading the North American field technician service function to ensure customer satisfaction, manage service teams, and support sales efforts.

Test and Measurement

H1B Sponsor Likely

Responsibilities

Develop and implement a recurring revenue model through service agreements, preventive maintenance programs, and long-term contracts

Identify opportunities for upselling and cross-selling service solutions to existing and new customers

Partner with sales to create bundled solutions that integrate products and services for maximum customer value

Attract, coach, train, and retain service employees

Drive continuous improvement through performance management and technical training programs

Develop team skills in customer service, process improvement, and technical expertise

Collaborate to optimize technician utilization and resource allocation

Balance emergency repairs, scheduled maintenance, installations, and upgrades to meet customer needs efficiently

Ensure timely invoicing, accurate warranty claims, and adherence to standard service processes to maximize cash flow

Attend customer meetings to support service agreements and installations

Leverage Service Technician leads and proposals to drive new business

Improve transactional processes to enhance customer experience and satisfaction

Support initiatives that strengthen the service business and customer relationships

Qualification

Technical TrainingCustomer Service ExcellenceTeam LeadershipMicrosoft OfficeMechanical Equipment KnowledgeEffective CommunicationConflict Management

Required

High school diploma or GED

1+ years' experience with supervising teams of people, processes and budgets, or an equivalent combination of relevant experience coaching, training and mentoring as a peer-leader

Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: DUI in the previous 5 years, Hit & Run, License Suspension, Reckless/Careless Driving, or multiple smaller infractions or preventable collisions in the previous 3 years

Experienced working in diverse industrial environments, including mechanical equipment rooms, areas with operating machinery, extreme weather conditions, elevated or confined spaces, and high-voltage electrical equipment in accordance with NFPA or equivalent standards

Demonstrated strength and operating knowledge of Microsoft Office applications and general computer systems, with proficiency using handheld devices (e.g., smartphones, iPads) and network-based tools

Clear and effective verbal and written communication skills across a variety of audiences and situations

High level of customer service excellence, including the ability to manage conflict, communicate effectively, and negotiate positive outcomes

Preferred

Associate or bachelor's degree in engineering, engineering technology, business or equivalent from a four-year college or university preferred, or an equivalent combination of education and experience

Benefits

Medical and prescription plans

Dental and vision coverage

Wellness programs

Life insurance

A robust 401(k) plan

Paid time off

An employee stock grant

Company

Ingersoll Rand

Glassdoor3.7

Ingersoll Rand is an industrial manufacturing company that provides mission-critical flow creation and industrial solutions.

Founded in 1871

Davidson, North Carolina, USA

10001+ employees

https://www.irco.com/en-us/

H1B Sponsorship

Ingersoll Rand has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (14)