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NCC · 1 day ago

Client Success Manager

United States

Full-time

Remote

Mid Level

3+ years exp

NCC is dedicated to simplifying and securing the automotive credit experience. They are seeking a Client Success Manager to guide dealerships through onboarding and training on their Complete Credit platform, ensuring successful adoption and measurable value for customers.

AutomotiveMarketingSoftware

Responsibilities

Lead onboarding and training sessions for dealership teams on NCC’s Complete Credit platform

Serve as a trusted partner, driving best practices and measurable adoption across accounts

Partner with dealership management to customize workflows and optimize credit processes

Conduct ongoing health checks, usage reviews, and follow-up visits to ensure success

Monitor key metrics around product utilization, satisfaction, and SLA adherence

Identify opportunities to streamline processes, enhance user experience, and improve results

Maintain detailed documentation, including health check plans, issue logs, and status reports

Collaborate cross-functionally with Sales, Product, and Operations to ensure customer goals are met

Represent the voice of the customer internally to influence the roadmap and product improvement

Qualification

Client success managementTrainingImplementationAutomotive technology experienceWeb-based software proficiencyAnalytical skillsCommunication skillsProblem-solving skillsProject managementCustomer-first mindset