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DSV - Global Transport and Logistics · 1 day ago

Senior Operational Key Account Manager, East Region

Itasca, IL

Full-time

Onsite

Senior Level

$124K/yr - $180K/yr

7+ years exp

DSV is a global leader in transport and logistics, and they are seeking a Senior Operational Key Account Manager for the East Region. The role involves maintaining and developing relationships with key clients to achieve sales targets and drive revenue growth while managing all aspects of customer relationships to ensure satisfaction.

Freight ServiceInsuranceLogisticsSupply Chain ManagementTransportationWarehousing

Responsibilities

Develop and implement account plans that align with the company's overall sales and growth objectives

Build and maintain strong relationships with key decision-makers within assigned accounts, understanding their needs and requirements

Identify and pursue new business opportunities within assigned accounts, leveraging cross-selling and upselling strategies

Collaborate with internal teams (e.g. operations, customer service, finance) to ensure seamless delivery of services to clients

Prepare and present regular reports on account performance, highlighting areas of opportunity and improvement

Attend industry events and conferences to stay abreast of market trends and competitor activity

Maintain accurate and up-to-date records of all customer interactions in CRM systems

Adhere to all company policies and procedures, including compliance with ethical and legal standards

Qualification

Account managementSales experienceLogistics industry knowledgeCRM systems proficiencyMicrosoft Office proficiencyAnalytical skillsManaging multiple prioritiesFluent in EnglishCommunication skillsNegotiation skillsProblem-solving skillsDecision-making skillsStrategic thinkingInterpersonal skillsWork independently