Innova Solutions · 1 day ago
IT Help Desk Support
Scottsdale, AZ
Full-time
Hybrid
Entry, Mid Level
$19/hr - $21/hr
2+ years expInnova Solutions is a global technology and business transformation company, and they are seeking an IT Help Desk Support professional. The role involves providing technical assistance to end users, troubleshooting various IT issues, and maintaining accurate records of support requests and solutions.
Artificial Intelligence (AI)Business Information SystemsCloud Data ServicesConsultingCyber SecurityInformation TechnologyInfrastructureIT ManagementMachine LearningSoftware
Responsibilities
Provide Helpdesk Support
Fields calls as needed from end users as part of the helpdesk phone queue
Respond to user requests for technical assistance via phone, email, chat, or helpdesk ticketing system
Troubleshoot and resolve issues related to software, hardware, networking, and peripherals in a remote capacity
Guide users through step-by-step solutions for issues, ensuring minimal disruption to their workflow
Track, prioritize, and document helpdesk tickets to ensure timely resolution
Collaborate with team members to escalate complex issues when necessary
Participates in the day-to-day operational support and service delivery of the IT Operations by monitoring and responding to IT Operations incidents through the incident tracking system
Provide Desktop Support
Provide hands-on support for desktop and laptop computers, mobile devices, printers, and other office equipment
Install, configure, and maintain operating systems (Windows, macOS, Linux) and essential software applications
Perform routine maintenance and upgrades on hardware and software systems to ensure performance and security
Assist in managing user accounts and permissions via Active Directory, Office 365, and other relevant systems
Set up new workstations, including hardware setup, software installation, and network configurations
Maintain accurate records of support requests, troubleshooting steps, and solutions provided
Document system changes, upgrades, and procedures for future reference
Generate reports on recurring issues, system performance, and overall support efficiency
Compile data in an easy-to-understand format for upper-level management
Compile Knowledge Articles to be used by both end users and technical staff
Qualification
Required
Valid driver's license and must have own reliable vehicle (This position requires local travel and mileage will be reimbursed)
2+ years of experience in IT Support, including helpdesk and desktop support roles
Experience with remote desktop tools, helpdesk ticketing systems, and diagnostic software
Hands-on experience with hardware troubleshooting and repairs (desktops, laptops, printers, etc.)
Familiarity with Windows and macOS operating systems
Knowledge of PowerShell
Knowledge of Excel commands/VLOOKUP
Experience with Azure and Office 365
Proficiency in diagnosing and resolving common technical issues (software, hardware, network)
Experience with Windows 11, Office 365, and remote desktop services
Understanding of network fundamentals (TCP/IP, DNS, DHCP) and security best practices
Maintain accurate records of support requests, troubleshooting steps, and solutions provided
Document system changes, upgrades, and procedures for future reference
Generate reports on recurring issues, system performance, and overall support efficiency
Compile data in an easy-to-understand format for upper-level management
Compile Knowledge Articles to be used by both end users and technical staff
Preferred
Associate's degree in information technology, Computer Science, or related field
Experience in a hybrid IT environment (both on-site and remote support)
Knowledge of cloud-based technologies and services (Azure, AWS)
Benefits
Medical & pharmacy coverage
Dental/vision insurance
401(k)
Health saving account (HSA)
Flexible spending account (FSA)
Life Insurance
Pet Insurance
Short term and Long term Disability
Accident & Critical illness coverage
Pre-paid legal & ID theft protection
Sick time
Other types of paid leaves (as required by law)
Employee Assistance Program (EAP)
Company
Innova Solutions
Innova Solutions is an IT company that specializes in data analytics, cloud computing, cyber security, and machine learning.
10001+ employees
H1B Sponsorship
Innova Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (452)
2024 (399)
2023 (290)
2022 (78)
2021 (36)
2020 (98)
Funding
Current Stage
Late StageTotal Funding
unknown2012-01-01Private Equity
Leadership Team
R
Raj Sardana
Founder and CEO
A
Atul Gambhir
Chief Information & Product Officer
Recent News
2025-12-15
EIN Presswire
2025-08-01
Company data provided by crunchbase