Midwest Veterinary Supply · 1 day ago
MVSO Customer Support Associate (Remote)
United States
Full-time
Remote
Entry Level
$17/hr - $18/hr
1+ years expMidwest Veterinary Supply is a company that has been providing quality service and merchandise to the veterinary profession since 1961. They are seeking a MyVetStoreOnline Customer Support Associate to respond to inquiries from pet owners and veterinary clinics, providing assistance via email, phone, and chat.
Health CareSupply Chain ManagementVeterinary
Responsibilities
Provide support for sales representatives, clinics, and clients of clinics by fielding questions via phone, email, and chat regarding the operation of MyVetStoreOnline. Coordinate with other customer support team members and across departments to meet the needs of customers
Document key interactions and support provided to clinics and MyVetStoreOnline end-users
Document, effectively communicate, and work with MyVetStoreOnline team to resolve system errors, user problems, and clinic feature requests
Perform other duties as assigned
Qualification
Required
Must be able to perform each essential function satisfactorily
High School Diploma or equivalent (GED) is required
Minimum of one year customer service experience required
Experience with Windows operating system
Experience with Microsoft Office, including Excel, Word, and Outlook
Ability to read, write and speak English
Ability to read and interpret documents such as safety rules, employment policies, operating instructions, and procedural manuals
Solid customer service skills
Good written and verbal communication skills
Strong technical aptitude to quickly learn new software
Focus on continuous learning
Strong organizational skills and the ability to multitask
Ability to type 40+ WPM
Ability to work with corporate office to achieve mutual goals
Must be self-motivated and able to work both independently and as part of a team
Preferred
Veterinary industry experience desirable
Spanish language skills desirable
Benefits
Medical, Dental and Vision insurance
Life and Accidental Death & Dismemberment (AD&D) insurance
Short- and Long-Term Disability insurance
A 401k plan
Paid holidays
Paid Time Off (PTO)
Company
Midwest Veterinary Supply
Midwest Veterinary Supply is a veterinary supply and equipment distributor to veterinary clinics.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Janice H.
Chief Financial Officer
Bobbie Pomeroy
Partnership Program Supervisor
Recent News
Yahoo Finance AU
2024-05-05
Company data provided by crunchbase