Air Engineers, LLC · 1 day ago
Field Service Representative
Doral, FL, US
Full-time
Onsite
Senior Level
5+ years expAir Engineers, LLC is seeking an experienced Field Service Representative (FSR) serving as a technical expert and trusted resource for their dealer network in central and south Florida. This role provides hands-on technical support, leads training programs, and supports service excellence initiatives to improve dealer capability and customer satisfaction.
Customer ServiceHome ServicesWholesale
Responsibilities
Provide timely technical support to dealers and technicians via phone, email, and onsite assistance
Deliver and reinforce service bulletins, technical updates, and product alerts to the dealer network
Develop, organize, and conduct technical training programs for service and installation technicians, including new product introductions and best-practice service procedures
Support the sales organization by assisting with key customer relationships and technical consultation
Investigate product performance concerns and First Notice events; document findings and report quality issues as required
Manage and support corrective action programs, concessions, and warranty-related activities for local dealers
Respond promptly and professionally to consumer inquiries and escalated service complaints
Maintain accurate service documentation, training records, and technical reports in accordance with company and manufacturer standards
Collaborate with internal teams to continuously improve service processes and dealer support effectiveness
Qualification
Required
High school diploma or equivalent
Minimum of 5 years' experience in HVAC or related technical field
Strong technical skills in diagnosing, repairing, and maintaining HVAC systems
Proficiency reading and interpreting technical manuals and schematics
Good communication and customer service skills
Proficiency with HVAC diagnostic tools and software
Basic knowledge of computer systems and Microsoft Office
Strong communication and interpersonal skills
Must have a valid Driver's License
EPA Universal Refrigerant Certification
Preferred
Associate's Degree or technical certification in HVAC, electrical, or related field
Prior experience with Trane Technologies products or similar HVAC systems
Additional HVAC-related certifications (e.g., NATE, HVAC Excellence)
Company
Air Engineers, LLC
In January of 1940 Elmer Jefferson Bissell founded Air Engineers, L.L.C.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase