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Profisee · 1 day ago

Customer Success Manager

United States

Full-time

Remote

Mid, Senior Level

Profisee is a company focused on Master Data Management solutions, and they are seeking a Customer Success Manager to help existing customers maximize their usage of their platform. The role involves managing enterprise software accounts, ensuring customer retention, and facilitating platform adoption to drive business value.

Big DataData IntegrationData ManagementEnterprise SoftwareIT ManagementSaaSSoftware

Growth Opportunities

Responsibilities

Manage 40-50 enterprise software accounts that span different customer segments (strategic, develop, sustain) and customer journeys (new customers, steady-state existing customers)

Ensure that both new and existing customers are leveraging Profisee to deliver tangible business value: increased revenue, decreased cost, or decreased risk

Engage with day-1 customers as the facilitator to ensure that project planning, kick-off, requirements documentation, implementation, and go-live remain on track

Ensure that existing customers are optimally utilizing the Profisee platform to realize maximum benefit from the customer’s partnership with Profisee

Exceed 95% gross retention of annual recurring revenue that is up for renewal each quarter

Serve as the quarterback to bring in the right resources to assess situations, develop mitigation plans, and ensure those plans are executed to resolve customer issues

Proactively identify and mitigate risk by understanding implementation/adoption status and solution significance within assigned accounts

Create enthusiastic customers who will promote Profisee to colleagues and peers by ensuring value realization

Become the dependable go-to single point of contact to address customer needs

Make key stakeholders and executive sponsors within customers “Data Heroes” by aligning cross-functional teams

Identify additional use cases for the Profisee platform that result in platform expansion

Leverage documented customer results and case studies to actively promote additional Profisee use cases among accounts

Engage cross-functional resources to develop an engagement plan to align Profisee with customer strategic goals

Qualification

Customer Success ManagementMaster Data ManagementCross-functional CoordinationAccount ManagementRisk MitigationStakeholder EngagementCommunication SkillsProblem Solving