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Payarc · 1 day ago

Client Engagement Specialist

United States

Full-time

Remote

New Grad, Entry Level

0+ years exp

Payarc is a technology-driven company focused on empowering businesses through innovative payment solutions. The Client Engagement Specialist will interact with clients to troubleshoot technical issues related to payment processing and provide exceptional customer service while collaborating with various departments.

Financial ExchangesFinancial ServicesOnline PortalsSoftwareTransaction Processing

Responsibilities

Independently assist merchants/agents with any issues that arise, including questions regarding authorizations, batches, clearing, settlement, deposits analysis within company proprietary software, the TSYS and Fiserv platform, and a dozen other 3rd party applications

Build gateway profiles to enable merchants to accept credit cards through an EMV payment terminals and card not present method using their knowledge of the business to determine the correct program as well as appropriate encryption keys

Use critical thinking skills to troubleshoot technical issues by researching issues using the knowledge learned during training and on the job expertise to determine the root cause of the issue

Work independently and within the team to collaborate and solve various technical issues throughout the day

Provide expertise customer service to existing clients over the phone and email

Train merchants on using payment applications (EMV and Virtual Gateways) and company software platforms (CurvPOS and Curv Payment Gateway)

Guide merchants through PCI compliance program

Understand activities and duties of all company departments and use this knowledge to resolve technical issues

Show initiative and take lead over new projects that are assigned to the support team, some examples of this include application of new pricing updates for merchants, new terminal software updates and updating PCI information for all merchants

Other duties as assigned

Qualification

Technical supportPayment processing knowledgeCustomer serviceMicrosoft Word/ExcelSpanish speakingMulti-taskingDetail orientedInterpersonal skillsCommunication skillsRelationship buildingProblem solving