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Planet Fitness · 1 day ago

Overnight Customer Service Representative (Southgate, WI)

Milwaukee, WI

Full-time

Onsite

New Grad, Entry Level

$16/hr - $16/hr

Planet Fitness is dedicated to empowering individuals to lead healthy lifestyles. They are seeking an Overnight Customer Service Representative to provide exceptional customer service to members and guests while managing front desk activities and closing the business day.

FitnessHealth CareTrainingWellness

Responsibilities

Greet members, prospective members and guests, providing exceptional customer service

Handle all front desk related activities including:

Answer phones in a friendly manner and assist callers with a variety of questions

Check members into the system

New member sign-up

Take prospective members on tours

Facilitate needed updates to member’s accounts

Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed

Assist in maintaining the neatness and cleanliness of the club

Close shift for that business day

Create a bank deposit for next day

Qualification

Customer serviceBasic computer proficiencyPassion for fitnessPunctualityListening skillsEmpathyDiplomacyPositive attitudeReliabilityProblem solving

Required

High School diploma/GED equivalent required

Must be 18 years of age or older

Punctuality and reliability is a must

Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations

Strong listener with the ability to empathize and problem solve

Demonstrate diplomacy in all interactions while using appropriate behavior and language

Basic computer proficiency

A passion for fitness and health

Upbeat and positive attitude!