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Bosch Home Comfort USA · 2 days ago

Level II Technical Support (residential HVAC)

Wichita, KS

Full-time

Onsite

Senior Level

5+ years exp

Bosch Home Comfort USA is a global provider of efficient heating, ventilation, and air conditioning solutions. The Level II Technical Support role involves working with independent distributors and factory branches to provide technical support for residential products and ensure customer satisfaction.

IndustrialManufacturing

H1B Sponsor Likely

Responsibilities

Deliver and document technical support solution on issues and escalate as necessary

Provide solutions to diverse technical problems and applications relating to digital control and building automation systems

Manage customer complaints and inquiries

Qualification

HVAC experienceTechnical supportProblem resolutionSAPSalesforceTraining experienceCustomer relationship managementMeeting facilitationCommunication skills

Required

Minimum High school diploma or GED and relevant technical experience

Minimum 5 years in field service, sales, product engineering and/or related role

Minimum of 5 years' experience in a training role related to HVAC

Minimum of 5 years' experience in equipment selection and application, installation requirements, service and troubleshooting processes

Demonstrated ability to communicate effectively across all levels of the organization, including presenting to groups and facilitating cross-functional discussions

Demonstrated ability with problem resolution skills, customer relationship management, meeting facilitation and management

Preferred

Knowledge and experience with SAP, Salesforce and SAAS systems

Experience implementing new technologies supporting technical services e.g. virtual support, instant messaging, training programs

Minimum experience of 5 years in technical services or call center software implementation roles

Strong and well-rounded business knowledge should include understanding of engineering, manufacturing, distribution channels, quality, financial, and information technology concepts

Support key KPI tracking and improvement of Technical Services contact center activity

Benefits

Premium health coverage

401(k) with generous matching

Resources for financial planning and goal setting

Ample paid time off

Parental leave

Comprehensive life and disability protection

Company

Bosch Home Comfort USA

Bosch Home Comfort is a leading source of high-quality heating, cooling and hot water systems.

Founded in 1886

Watertown, Massachusetts, USA

10001+ employees

https://www.bosch-thermotechnology.us/

H1B Sponsorship

Bosch Home Comfort USA has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2024 (2)

2023 (7)

2022 (4)

2021 (2)

2020 (3)