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Rhythm · 4 weeks ago

Senior Administrative Operations Manager

United States

Full-time

Remote

Mid, Senior Level

$110K/yr - $125K/yr

7+ years exp

Rhythm is redefining the future of remote cardiac monitoring with an all-in-one platform that enhances workflows and patient outcomes. They are seeking a Senior Administrative Operations Manager to oversee non-clinical support operations, ensuring efficient patient and client engagement while aligning with clinical workflows and growth strategies.

Electronic Health Record (EHR)Health CareMedical

Growth Opportunities

Responsibilities

Own day-to-day operations for Patient Support and Client Success teams, including contact center activities, EHR-based workflows, and administrative support functions

Ensure consistent, high-quality execution across inbound and outbound patient engagement (connectivity support, no-shows, billing inquiries, and follow-ups)

Oversee client-facing operational workflows, including report uploads, encounter support, and other EHR-based tasks performed within client systems

Serve as the primary escalation point for complex operational issues impacting patients, clients, or internal stakeholders

Lead the Workforce Planning team to ensure proper staffing for client support and patient support teams

Manage workload balancing and scalability for operational efficiency

Execute a multi-channel strategy for patient engagement and client support engagement

Monitor results to identify performance improvement opportunities

Communicate key messages effectively to inform team members of process changes

Develop and implement key performance indicators across department, teams and individuals

Provide regular feedback to leadership on performance wins and areas for improvement across the department and respective teams

Standardize operational procedures and ensure consistency across teams in execution

Identify operational bottlenecks, root causes, and failure points; drive continuous improvement through process redesign and automation where appropriate

Measure success by the organization's ability to provide high-quality services and meet operational goals

Partner with Clinical, Product, Client Success, and Engineering teams to ensure operational processes are tightly integrated with clinical care delivery and client expectations