Hyundai Capital America · 1 week ago
Speech Analytics Associate
Dallas, TX6100 W. Plano Parkway, Suite 2000
Full-time
Hybrid
Entry, Mid Level
$64K/yr - $96K/yr
2+ years expHyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers. The Associate, Speech Analytics will monitor and evaluate the performance of call center associates, providing actionable insights through speech analytics to enhance customer experience.
Financial Services
Responsibilities
Conduct targeted listening activities to identify trends and insights gathered from speech analytics media sets; identify opportunities for improvements within the defined line of business or scope of work
Extract and analyze speech analytics data to discover meaningful insights. Structures an analytical approach to finding and solving business problems. Build interaction queries within the Nexidia application and work with stakeholders to create target media sets. Perform root cause analysis and develop recommendations for solutions
Prepare and summarize findings with the data and insights for readout. Collaborates with the business to facilitate implementation of the identified solution(s)
Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance
Participate in internal and departmental business reviews to support knowledge sharing and performance coaching
Perform all other duties as assigned
Qualification
Required
2+ years of relevant experience within Financial Services, or related areas; Automotive Finance industry background a plus
Experience in quality monitoring and performing speech analytics - call monitoring system experience such as Nexidia preferred
Experience leading, planning and implementing initiatives, including development of project plans, status/tracking reports and executive-level decks/presentations
Experience influencing cross-functional teams
Strong analytical skills with high attention to detail and accuracy
Conceptual thinking and problem-solving skills
Ability to 'story-tell' to ensure insights are articulated in a clear and straightforward way
Extensive communication and teamwork skills with both internal and external customers; ability to drive change
Advanced MS Office (specifically Excel and PowerPoint) to effectively aggregate/analyze critical business data and present findings. Demonstrates ability to visually show results with charts, pivot tables, and advanced tools
SQL server familiarity – basic aptitude to run SQL queries preferred
Preferred
Experience in quality monitoring and performing speech analytics - call monitoring system experience such as Nexidia preferred
Coaching experience is preferred
Bachelor's degree preferred
SQL server familiarity – basic aptitude to run SQL queries preferred
Benefits
Medical, Dental and Vision plans that include no-cost and low-cost plan options
Immediate 401(k) matching and vesting
Vehicle purchase and lease discounts plus monthly vehicle allowances
Paid Volunteer Time Off with company donation to a charity of your choice
Tuition reimbursement
Company
Hyundai Capital America
As a captive auto finance company, we achieve success by helping our partners succeed.
1001-5000 employees
H1B Sponsorship
Hyundai Capital America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (14)
2023 (5)
2022 (9)
2021 (4)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
DK Kwon
CEO Advisor
Marcelo Brutti
Chief Executive Officer
Recent News
Orange County Business Journal
2025-09-18
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2025-07-23
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2025-07-15
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