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Cafua Management Company, a Dunkin Franchisee · 4 days ago

Director of Operations

Providence, RI

Full-time

Onsite

Mid, Senior Level

5+ years exp

Cafua Management Company is looking for a Director of Operations to oversee and manage all aspects of their operations. The role involves leading the operations of multiple Dunkin' Donuts restaurants, focusing on operational excellence, guest satisfaction, and strategic growth.

BankingFinancial Services

Responsibilities

Responsible for supporting the COO of Operations and senior management team in all aspects of program growth specifically through strategic and operational planning, guidance ensuring that required infrastructure and support services are in place

Lead, supervise and develop market Multi Unit Managers throughout the assigned network

Provides clear direction and structure for operating units by translating business strategy into day to day execution of brand standards

Conduct routine gap analysis to identify opportunities and areas of improvement within the assigned network

Present business cases for implementation

Accountable for guest satisfaction/loyalty through improved operations

Accountable for recruiting, hiring, coaching, developing and assessing the operations team

Execute a calendarized performance management system providing constructive, actionable feedback

Assist and guide senior management in the development and implementation of the strategic goals of the organization

Apply appropriate business acumen within each market to meet organizational goals

Advise the Vice President of Operations of strategic business development and key corporate planning opportunities that relate to and impact the operations of the company

Manage operations by directing and coordinating activities consistent with the established goals, objectives and policies

Implement programs to ensure attainment of business plan for growth and profit

Key driver in identifying growth opportunities in each marketplace

Create vision, strategy and tactics including sales building through partnerships in and around each restaurant trade area

Share market best practices and implement improved processes and management methods to generate higher sales while driving higher ROI and workflow optimization

Qualification

QSR experienceFinancial analysisTalent managementOperational leadershipMicrosoft OfficeGuest satisfactionPresentation skillsFluent in EnglishCommunication skillsProblem solvingFlexibilityConflict management

Required

Related Bachelor's degree, MBA or Master's preferred

5-10 years of progressive operational and managerial experience

Strong financial background and understanding of P&L's and possess the ability to demonstrate analytical skills in interpreting results and turning analysis into successful action plans for the divisions of Operations

Motivator & self starter

Possess strong presentation skills

Understand Real Estate and Development

Experience with Human Resources, Marketing and Training

The ability to drive profit

Ability to gain, demonstrate and coach in-depth operational knowledge of Restaurant Operations

Effectively demonstrate the ability to inspire store level teams toward personal improvement and operational development

Must have demonstrated ability to effectively lead a 50+ QSR environment

Fluent in English

Microsoft Office proficiency

Facilitation and presentation skills

Written and verbal communication skills