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Storage Solutions - A Jungheinrich Company · 1 day ago

Technical Customer Support Analyst

Erlanger, KY

Full-time

Hybrid

Entry Level

1+ years exp

Storage Solutions - A Jungheinrich Company is dedicated to providing tailored solutions in intralogistics. They are seeking a Technical Customer Support Analyst to support clients by diagnosing system issues and ensuring timely resolution, while serving as a liaison between clients and internal teams.

LogisticsTransportation

Responsibilities

Serve as a primary point of contact for client end-user issues, providing timely and professional support

Document issues, root-cause analysis, and resolutions in internal systems

Monitor system performance to ensure systems and processes are operating efficiently

Follow up with customers to confirm resolution and satisfaction

Analyze issues and escalate to the appropriate internal teams when necessary

Communicate clearly and effectively with cross-functional partners to drive resolution

Maintain and contribute to internal knowledge base documentation

Identify recurring issues and opportunities to improve system performance and customer experience

Update internal databases with accurate and detailed issue tracking information

Provide support across U.S. time zones, including weekends, to meet 24/7 client support needs as required

Perform additional tasks to support organizational and operational priorities

Qualification

Analytical skillsProblem-solving skillsCustomer support experienceCommunication skillsDetail-orientedAdaptabilitySelf-motivationTeam collaboration

Required

Strong analytical and problem-solving skills with the ability to interpret data and identify trends

Excellent verbal and written communication skills

Detail-oriented with a strong commitment to accuracy and documentation

Ability to work independently as well as collaboratively with clients and on-site support members

Ability to remain adaptable, self-motivated, and customer-focused in a fast-paced environment

1+ years of experience in a customer support, help desk, or inbound/outbound call environment