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America Medic & Science (AMS) · 3 days ago

Customer Service Specialist & Order Processor

Monroe, WA

Full-time

Onsite

Entry Level

$20/hr - $22/hr

1+ years exp

America Medic & Science is currently seeking an order processor and data entry representative in their Seattle Unit. The primary responsibility of this role is to take orders from clients, input them into the software system, and provide exceptional customer service while coordinating with other departments as needed.

Dietary SupplementsManufacturingNutraceuticalOrganic

Responsibilities

Your primary responsibility is to take orders from our specific clients and input them into our software system

Process all client orders; entering into system, coordinate with other departments as needed, confirm with client in a timely manner

Proactively notify clients of order delays or inability to meet order requirements

Provide exceptional customer service

Deliver sales and administrative support through various duties such as calling and e-mailing clients, collecting, managing and distributing key information, processing sample requests, processing client complaints, generating sales reports, researching potential clients, attending meetings and trade shows, etc

Retain a knowledge of company products, systems and capabilities to provide accurate assessment of whether client needs can be met

Coordinating between the Purchasing and Sales team by managing schedules, filing important documents and communicating relevant information

Assist in the preparation and organizing of promotional materials or events

Ensure adherence to laws and policies