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Concentrix · 2 days ago

Customer Service Representative / Developer Support (On-Site)

Lake Mary, FL

Full-time

Onsite

Entry Level

$18.90/hr - $23.63/hr

2+ years exp

Concentrix is a forward-thinking global organization that nurtures a people-first culture. They are seeking a Customer Service Representative / Developer Support to provide expert support for developers, resolve technical issues, and maintain customer communications.

Customer ServiceInformation TechnologyOutsourcingSalesUX Design

Responsibilities

Provide expert support for developer needs and relations using available tools & resources

Help developers resolve minor technical issues

Maintain and own ongoing contact needs via phone, email, text & video

Deliver expert customer experiences…with a smile

Qualification

Customer support experienceTechnical issue resolutionPC proficiencyEffective communicationTeam collaboration

Required

18 years or older with a High School Diploma or GED, with preference of college degree work

Minimum 2 years' experience supporting customers via a combination of phone, email, &/or chat

Live within 35 miles of the site and be able to work your full shift in the office

You will utilize multiple systems on a PC throughout your day to day and must pass technical assessments to show those skills

Your ability to communicate effectively and professionally will be a key need in this position and these skills will be reviewed from start to finish throughout your application and hiring process

Benefits

Medical, dental, and vision insurance

Comprehensive employee assistance program (EAP)

401(k) retirement plan

Paid time off and holidays

Paid training days

DailyPay enrollment option to access pay "early," when you want it

Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more

Health and wellness programs with trained partners to help promote a healthy you

Mentorship programs that support your rewarding career journey

A modern, state-of-the-art office setting with advanced technologies and a great team

Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more