Eclipse Data Innovations · 3 weeks ago
Client Engineer
Tucson, Arizona, United States
Full-time
Onsite
Entry, Mid Level
2+ years expEclipse Mining Technologies is looking for a Client Engineer to serve as a vital link between commercial clients and technical teams. This role involves conveying complex product information, supporting sales processes, assisting with product implementation, and providing training to ensure customer satisfaction.
ComputerData MiningSoftware
Responsibilities
Product Demonstrations and Presentations: Assist the Sales team to conduct detailed product demonstrations, showing potential customers how the product works and its advantages
Needs Analysis and Solution Design: Work closely with the sales team and potential clients to understand their specific data-related challenges and objectives. Based on this, they propose a product best use-case for integrating the product with the customer’s existing systems or processes
Liaison Between Sales and Engineering: They act as a bridge between the sales team and the engineering or product development teams. This involves translating customer needs into technical requirements and conveying technical feedback to improve the product
Post-Sales Support: Provide necessary technical support after the sale, assisting with the implementation of the product and ensuring it is working as intended
Training and Education: Responsible for training both the sales team and customers on the technical aspects of the product to ensure everyone involved understands how to use and sell the product effectively
Feedback Loop: They gather feedback from customers and share it with the product development team to influence future product improvements and updates
Assist in building internal processes for codifying our team efforts. This may include documented processes for technical demos, worksheets to assist clients pre-implementation, deployment guides etc
Other duties as required
Qualification
Required
Bachelor's degree in Data Science, Management Information Systems, a relevant specialized engineering field or a related field
Exposure to data technologies is required
Minimum of 2 years of experience in a client-facing role
Excellent communication and interpersonal skills
Ability to prioritize tasks and manage multiple projects simultaneously, while also paying attention to details and deadlines
Proactive attitude and eagerness to learn and adapt, as this role requires continuously improving skills and keeping up with the latest industry trends
Willingness to take ownership and responsibility for product success
Preferred
Exposure to knowledge engineering, knowledge graphs and/or ontology is preferred
Experience in non-mining large scale industries (oil, gas, construction, manufacturing, etc.) is preferred
Company
Eclipse Data Innovations
Eclipse Data Innovations (formerly Eclipse Mining Technologies) delivers enterprise knowledge systems for large-scale industrial operations.
11-50 employees
H1B Sponsorship
Eclipse Data Innovations has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (4)
2020 (1)
Funding
Current Stage
Early StageLeadership Team
Rudy Moctezuma
Chief Business Relations Officer (CBRO)
Company data provided by crunchbase